Supervisor, Hospitality

Join Us as We Welcome a New Chapter in Hospitality

With the highly anticipated reopening of the Ian Potter State Theatre, Arts Centre Melbourne’s hospitality operation is entering an exciting new phase of growth.

As we prepare to welcome increased audiences, new events and greater trading volumes across our venues, we have also seen a number of talented team members progress into new roles through our recent internal promotions. As a result, we are now looking to expand our leadership team and are seeking Hospitality Supervisors to join us.

This is a fantastic opportunity for experienced hospitality professionals who are ready to take the next step in their career and play a key role in delivering exceptional food, beverage and customer experiences across one of Australia’s leading arts and cultural precincts.

Working across our diverse hospitality portfolio, our supervisors are hands-on leaders who help drive service excellence, support and develop our teams, and ensure every performance, event and trading period runs seamlessly. 

About the Position

• Deliver outstanding guest service
• Support food & beverage operations
• Work across iconic venues

Your role will be primarily based in Protagonist: A bustling café and bar located at the front of the State Theatre, serving up custom coffee blends, pastries and a proud locally sourced beverage list.

As a Hospitality Supervisor in Protagonist, you will assist in leading the team and are responsible for actively contributing to the efficient operation and revenue generation of various Food & Beverage outlets by providing a high standard of customer service, cleanliness, food & beverage service, preparation and effective reporting.  

Based on the Theatres building forecourt, you must be comfortable in an outdoor environment .

Full-Time fixed term August 2027  Band 2.2 $67,440.88 plus superannuation

Your Skills and Experience

• Advanced barista skills
• Experience in effectively leading the performance of a Hospitality team in a high volume, café service environment
• Experience and knowledge of food handling standards and OHS compliance
• Current RSA certificate

For more information please read the  Position Description - Supervisor Hospitality 2026 (1).pdf

About the Team

The Hospitality team sits within the Customer Service Pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl.

The Hospitality Unit is focused on delivering exceptional customer service and innovative cuisine across all venues and function spaces in keeping with Arts Centre Melbourne standards.

About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy: 

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking 
• Access to wellbeing activities and learning and development programs  
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.  

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.

At Arts Centre Melbourne (ACM), we employ the Humanforce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Please submit your resume together with a cover letter by 11:55pm 3 September 2026. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.