Service Technician

Is this your springboard into a career in technology? 

SolutionOne/Edunet is a trusted Education Reseller, we partner with Australian Schools to deliver the best technology solutions to drive educational outcomes. 

Our current opportunity is for a laptop repairs guru based in and around the suburbs of Adelaide. You will work with trusted brands such as Lenovo, Apple, Acer, HP and Asus. 

The successful applicant will be provided with all training needed and we will work with you develop a technical skillset to ensure your success in the role. 

We will provide a company car, laptop and phone and this role is eligible for our company bonus scheme.

JOB FUNCTIONS

We supply thousands of laptops into Government and Independent schools every year and the provision of Warranty and Insurance repairs are an integral part of our overall client offering. 

The successful applicant will have the responsibility for performing repairs to laptops, desktops and tablets in a timely and efficient matter either remotely or onsite. 

The role works within the Services team, building strong relationships with customers and ensuring that the highest level of services is provided for the Edunet end-to-end solution.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

• Proven experience with technical troubleshooting 

• Experience with computer hardware is looked on favourably

• Working with Children Check and Drivers License required

• Excellent telephone manner and interpersonal skills

• Clear verbal and written communication skills

• Demonstrate ability to work as a team but also autonomously with little supervision.

KEY RESPONSIBILITIES

• Develop expertise to handle the majority of repairs independently.

• Understand the complete repair process for the brands we service. 

• Complete vendor training as required and new training opportunities provided by the vendor.

• Collect relevant data about the machine and the reported issue to understand the problem. 

• Utilize provided diagnostic tools to identify faults and perform necessary tests.

• Review past records of similar faults to identify patterns and avoid unnecessary part replacements.

• Coordinate parts returns and administration 

• Manage a personal buffer stock for commonly used parts.

• Regularly update service jobs with relevant information.

• Use in-house systems for data input, tracking, and communication.

• Communicate timely updates to customers using the systems.

• Raise repairs needing attention with administrators.

• Update the sales team with any customer enquiries

For further details please see:  https://www.solution-one.com.au/Opportunities/JobOpportunity?JobID=11