Duty Manager

Besk is a public bar, kitchen and bottle shop, offering a rotating and considered selection of beers, wine & spirits and seasonal menus. It's a relaxed meeting place for locals, open day and night, every night. Besk is situated at 264 Railway Parade, West Leederville.

Besk is currently expanding their premises and growing their offerings, so we are on the lookout for a Duty Manager to oversee our casual Front of House team on shift. This is a hands-on leadership role, tasked with ensuring every customer has an exceptional experience while guiding, nurturing and mentoring less experienced FOH team members.

We require a down to earth and resilient individual who has a positive "can do" attitude and thrives in a high-pressure, fast-paced environment. You are professional, punctual and team focused, with the leadership presence to set a positive example and foster a workplace culture that is both supportive and efficient. You make decisions that prioritise integrity, and you're comfortable working within workplace regulations, liquor licensing laws and other relevant standards.

Responsible for duties such as:

• Training, supervising and mentoring casual FOH team members on shift

• Opening and closing the venue in line with checklists and management instruction

• Undertaking general and specialist waiting duties, including taking reservations, seating guests and running the POS

• Preparing beverages to standard, including recipes, garnish and correct measures, and maintaining strong product knowledge across the bar

• Assisting with stocktakes and beverage orders, and maintaining awareness of inventory and stock locations

• Assigning team members to sections and delegating tasks to keep the floor, bar and functions running smoothly

• Rostering and timesheet oversight, including ensuring breaks are taken as directed and approving timesheets on shifts you supervise

• Managing customer relations and complaints calmly and empathetically, and ensuring customer areas are always clean and presentable

• Upholding safety standards in line with our Health & Safety Manual, including spill clean-up, hazard awareness and appropriate use of protective clothing

• Communicating openly with the team, Duty Managers, Head Chef and Venue Manager on operations and performance

What we offer:

• Supportive team culture

• Career progression through on the job learning and upskilling as the business grows

• Discounted food and drinks

• Dedicated parking spot

The right candidate will ideally have:

• 2+ years' previous experience as a Duty Manager or supervisor in a licensed venue

• Current Approved Manager's Card

• Current Responsible Service of Alcohol (RSA) certificate

• Sound knowledge of liquor licensing and workplace regulations

• Availability to work weekends and evenings

• Proficiency with rostering and POS systems

In addition to this, we need people with the following "soft skills":

• Strong leadership and people skills (emotional intelligence)

• Good interpersonal skills and the ability to build rapport with staff and customers

• Eye for detail and quality

• Effective under stress with great time management

• Flexibility, adaptability and problem-solving skills

• Stamina for long hours and manual/physical work

• Organised and tech savvy within the requirements of the role

This is a unique opportunity to be part of an amazing team of people, venue and brand.