Digital Workplace Platform Lead

• Full Time / 10-day fortnight / 40 hours per week
• Salary Range from: $138,896 to $156,527 per annum, plus superannuation
• Position Brief - Digital Workplace Platform Lead
• This vacancy is open to City of Gold Coast employees only

About the role

We are seeking an experienced Digital Workplace Platform Lead to provide strategic and operational leadership across our end-user computing (EUC) and digital workplace technologies.

In this role, you will own the end-to-end lifecycle of workplace platforms and services that enable our workforce to be productive, secure, and connected. This includes mobility solutions, PCs and tablets, peripherals, enterprise printing, audiovisual systems, smart meeting rooms, and hardware standards across the organisation.

You will lead and mentor a team of technical specialists, set the strategic roadmap for digital workplace technologies, and drive continuous improvement in user experience, performance, security, and cost efficiency.

We’re looking for people who have:

• Bachelor’s degree in IT, Computer Science, or a related discipline or relevant experience
• 7+ years’ experience in digital workplace or end-user computing leadership roles
• Proven experience leading high-performing technical teams in structured, ITIL-aligned environments
• Strong experience with application packaging and automated deployments at scale
• Demonstrated success managing EUC technologies in medium to large enterprise environments
• Deep knowledge of modern workplace platforms including Windows 10/11, Microsoft 365, Teams, OneDrive, Intune/Endpoint Manager, and SCCM
• Experience defining and maintaining hardware standards, lifecycle processes, and asset management practices
• Proven ability to lead EUC projects from initiation through to delivery
• Experience supporting enterprise printing, AV systems, and smart meeting room technologies
• Solid understanding of IT service management frameworks and tools (e.g. ITIL, ServiceNow)
• Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into business outcomes
• Project leadership experience within Agile, ITIL, or hybrid delivery frameworks

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

How to apply

To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Ashley Shannon

Contact Email ••••@goldcoast.qld.gov.au

Closing Date Sunday 16th August 2026 @11:59pm AEDT

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.