Client Advocate Executive - HIS

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Client Advocate Executive -HIS

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE will be expected to cultivate executive-level relationships, drive top quartile client performance, proactively removing barriers inhibiting success and looking for growth opportunities within the organization. The ideal candidate will have hospital/healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client/partner and HIS through their relationships.

• Driving best practice performance to assist organizations, achieving top quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes
• Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio
• Nurture and build relationships with CXO, VP and Department Managers to maximize value.
• Advise clients on business process and customer workflow improvement that takes place in this changing market segment.
• Drive cross-functional focus on Customer Outcomes, Value, and Experiences

As a Client Advocate Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Client Care & Advocacy -

• Cultivating executive-level relationships, positioning Solventum as a strategic partner and thought leader.
• Leveraging performance insights to guide client decisions and shape long-term partnership strategies.
• Coordinating with internal Health Information Systems departments to raise client issues and concerns.
• Engaging with technical teams for any integration needs.
• Championing continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements.
• Serving as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities.
• Elevating client visibility through strategic recognition programs and reference opportunities.

Retention and Revenue - Responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client. Be in alignment with sales team as new needs arise.

• Monitoring for emerging risks and escalate to implementation, support, and development functions when warranted.
• Identifying potential products/solutions at risk and escalate to business leaders
• Identifying growth opportunities and collaborate with sales teams to advance strategic initiatives.
• Driving strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.

Value Realization– Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making.

• Driving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on product outcomes (top quartile performance) and financial impact.
• Developing and executing action plans that align client objectives with measurable outcomes.

Strategic Execution - Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value.

• Serving as the Client Advocate for activities across HIS with assigned organization partner.
• Engaging HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects.
• For providers, conducting current-state workflow and configuration review with client implementing Solventum best practice workflows.
• Engaging in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact clients.
• Engaging with client to understand their technical environment and any changes that will require Solventum engagement.

Strategy and Planning - Understanding the client/partners’ short and long-term strategy with the goal to further integrate HIS Solutions. Developing consistent ongoing onsite presence.

• Partnering with clients to co-create strategic roadmaps that integrate HIS solutions into their long-term vision. Updates plan as decisions are made internally and externally.
• Understanding strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS.
• Ensuring client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems.
• Monitoring market trends and organizational shifts to identify opportunities for deeper solution alignment.

Leadership and Coordination - Responsible for leading the team to ensure account satisfaction and ongoing client engagement.

• Setting the agenda for advocacy engagements, driving conversations that shape client strategy.
• Leading client meetings and coordinate follow-up on all requested items.
• Positioning Solventum as an industry leader by sharing insights, thought leadership, and best practices.
• Fostering innovation that enhances client experience and strengthens competitive advantage.

Performance and Analytics

• Defining and tracking KPIs that measure adoption, satisfaction, and value realization.
• Delivering executive-level reporting and insights that inform strategic decisions and reinforce partnership impact.
• Championing participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement.
• Responsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service.
• Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis.
• Actively stay up to date with knowledge of industry changes and product changes.
• Participating in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher from an accredited institution
• AND seven (7) years of clinical coding/health information management experience, RN, consulting or acute care CDI experience
• AND five (5) years of ICD-10-AM/ACHI/Australian Coding Standards knowledge and AR-DRG methodologies experience

OR

• Associate degree from an accredited institution
• AND at least eleven (11) years of clinical coding/health information management experience, RN, consulting or acute care CDI experience
• AND five (5) years of ICD-10-AM/ACHI/Australian Coding Standards knowledge and AR-DRG methodologies experience

In addition to the above requirements, the following are also required:

• CHIM or Eligible for membership of HIMAA or Valid RN or License with minimum of five (5) years acute care experience
• Minimum of five (5) years of CDI experience
• Deep understanding of and relationship among clinical documentation, medical record coding, healthcare billing and revenue cycle management
• Extensive experience with and understanding of health information applications (PAS, EHR, EMR, Encoder, CAC/CDI, etc)
   

Travel: May include up to 50% domestic

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community

   

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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