Meet the Team

We're looking for a customer-focused Solutions Engineer to join our Brisbane-based team and support education customers across Queensland.

In this role, you'll work closely with Account Executives as a trusted technical advisor, helping customers solve complex challenges and achieve meaningful outcomes through technology. You'll collaborate with customers to understand their goals, design innovative solutions, and demonstrate how Cisco's portfolio can help them succeed.

You'll have the opportunity to present solutions, lead technical demonstrations, develop solution architectures, create bills of materials (BoMs), and support proof-of-concept activities. You'll also collaborate with Cisco specialists, engineering teams, customer experience teams, and partners to deliver exceptional outcomes throughout the customer journey.

You'll be joining a highly collaborative team that values continuous learning, knowledge sharing, and supporting one another. We're passionate about technology, innovation, and creating great experiences for our customers.

Your Impact

As a Solutions Engineer, you will act as the primary technical bridge between Cisco and our education customers across Queensland.  In this role, you will:

• Partner with Account Executives to deliver customer-focused pre-sales technical expertise.
• Discover customer needs, challenges, and priorities, and recommend solutions that align with their strategic goals.
• Explain complex technical concepts in a clear and engaging way to both technical and non-technical audiences.
• Demonstrate the business value of Cisco solutions and help customers understand Cisco's unique capabilities.
• Provide architectural guidance across Cisco's technology portfolio and build trusted relationships with customers.
• Design and present innovative solutions that address customer requirements and desired outcomes.
• Work closely with Cisco teams, partners, and customer success resources to support successful adoption of solutions.
• Stay informed about emerging technologies, industry trends, and customer needs.
• Continuously develop your technical, consultative, and communication skills through ongoing learning and professional growth opportunities.

Minimum Qualifications

• 7+ years of experience in a customer-facing technical role, such as pre-sales, post-sales, customer success, consulting, or implementation.
• Experience with networking technologies and knowledge of one or more key technology areas, including: Enterprise Networking, Security, Collaboration, Cloud and AI Infrastructure and IoT.
• Experience working with Cisco solutions or comparable technologies.
• Strong communication, presentation, and relationship-building skills.
• The ability to simplify technical concepts and communicate effectively with diverse audiences.
• Relevant industry certifications such as CCNP, CCIE, or equivalent certifications.

Preferred Qualifications

• Experience within the Education or Government sectors.
• Curiosity and a passion for learning new technologies and industry trends.
• A consultative and customer-first approach to problem-solving.
• The ability to work independently, manage priorities, and take ownership of outcomes.
• Strong collaboration skills and the ability to build relationships across teams.
• Business acumen and the ability to connect technology solutions to customer goals and outcomes.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.