Ticketing Services Officer

Job Task Analysis - Arts & Culture Services.PDF

Be a part of a passionate, supportive team delivering extraordinary events. Enter work type: Part time position /Two days per week (some flexibility with days available) $83,421 - $96,065 per annum (pro rata) (dependent on experience) plus superannuation Specify Location: Moorabbin

About The Team

This role is part of the Production & Operations team, within the Arts, Events and Libraries Department. The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social, and cultural outcomes for our community.

About The Role

As part of the Arts, Events and Libraries Department you’ll support Coordinator CRM and Ticketing to administer and maintain the ticketing services and systems efficiently and accurately with a focus on providing excellence in customer service to both internal and external stakeholders and our valued patrons.

This role works across our three venues in Moorabbin and Parkdale.

This position is customer facing and will require work outside of standard contract hours, including evenings and weekends across all Kingston Arts venues.

Responsibilities

Other Responsibilities include:

Manage a high level of box office service delivery to both internal and external stakeholders using Kingston Arts booking system ENTA (formally Vivatickets).Undertake comprehensive administrative and financial tasks including facilitating ticket sales, refunds and exchanges; all financial aspects of ticketing including processing through Council’s Pathway system and maintaining data privacy and accuracy. Continually develop and maintain ticketing software system knowledge.Generate and issue box office reports as required.

What You’ll Bring

Experience in delivery of high-level customer service in a fast-paced diverse environment.Experience in Ticketing and/or CRM programs and Event Management Software programs, including event builds and reporting, along with a demonstrated high level of administration skills including computer literacy, and accuracy in computer applications.Experience in Box Office management working in a ticketing services/box office team at a performing arts venue, events/functions venue, or similar.Ability to build positive working relationships with internal and external stakeholders.

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply

To learn more about this role, please view the full Position Description on our Careers website

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button.

All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies

Enquiries

For any enquiries about the position, please contact, Jennifer O'Connor, Coordinator CRM & Ticketing at jennifer.oconnor@kingston.vic.gov.au

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au

About Kingston

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

At Kingston Council, We Believe In Fostering An Inclusive Workplace Where Everyone Feels Valued. We Support Diversity And Encourage Applications From Persons Of All Backgrounds. Here Are Some Reasons Why You Might Love Working With Us

Hybrid work options – average 2 days working from home (or pro rata)Flexible Work Options, including remote and work flexible work hoursYearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)Learning and development opportunities through professional development programsAccess to accrued day off every four weeks (Full time employees only)Salary PackagingPurchase leave optionsCareer development opportunities,Study/development assistanceDiscounted gym memberships16 weeks paid parental leave for both primary and partner carersEmployee Assistance Programs (EAP)Social club eventsClose to Public transportFree Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.