Senior Sales Engineer

Description

The Senior Sales Engineer is the most senior technical pre-sales resource in the global Sales Engineer team, serving as the subject matter expert across the full RMS solutions suite. This role owns the most complex and strategically significant sales opportunities while simultaneously elevating the capability and consistency of the entire SE function. 

The Senior Sales Engineer sets the standard for how pre-sales is executed at RMS — from demo quality and RFP methodology to internal tooling and templates. Beyond personal deal contribution, this role actively coaches and mentors Sales Engineers, identifies and closes process gaps, and ensures the team operates to a consistently high bar. 

• Personal contribution to deal win rates on complex and strategically significant opportunities.
• Measurable improvement in the quality, consistency, and efficiency of the pre-sales function.
• A well-maintained, current SE asset and content library that is actively used by the team.
• Positive feedback from Sales Engineers, Sales leadership, and prospective customers on technical pre-sales quality.
• Demonstrable uplift in SE team capability through coaching, training, and mentoring.
• Timely, accurate, and professional completion of high-priority RFP and tender responses.
• Adoption of improved processes and standardised best practices across the global SE team

Requirements

• Significant experience in a pre-sales, sales engineering, or solution consulting role within a SaaS or technology company, including demonstrated progression to a senior or lead level.
• Proven ability to deliver and lead complex, high-stakes solution demonstrations and technical proposals.
• Demonstrated experience building or improving pre-sales processes, tools, or content libraries.
• Experience coaching, mentoring, or informally leading peers in a technical pre-sales or solutions context.
• Strong technical understanding of SaaS products, APIs, integrations, and cloud architecture.
• Excellent presentation and communication skills, with the ability to engage both technical and executive stakeholders.
• Experience supporting high-value RFPs, proposals, and tenders with strong attention to detail and quality.
• Demonstrated ability to work cross-functionally across Sales, Product, and Technical teams.
• Demonstrated ability to use AI tools to produce meaningful better and faster presales work including critically evaluating AI outputs and applying appropriate judgement about data sensitivity and accuracy.

Desirable: 

• Background in hospitality technology, property management systems, or payments platforms.
• Familiarity with data privacy, security, and compliance requirements (e.g. PCI DSS, GDPR).
• Knowledge of HubSpot or other CRM systems.
• Experience working within a globally distributed team.