Customer Service Officer - Public Training

Life Saving Victoria is Victoria's peak water safety and lifesaving organisation built on the proud traditions and programs of our founding organisations, the Royal Life Saving Society – Australia and Surf Life Saving Australia. 

Lifesaving has been an integral part of the Victorian way of life since 1904. Today LSV is a multifaceted volunteer-based community organisation with a focus on public safety and community wellbeing.

Our volunteers, members, employees and partners work together with communities, educational institutions, government agencies, businesses and the broader aquatic industry, to Save lives and empower communities to safely enjoy water.   

About the role
This is a full time, ongoing position based at our Port Melbourne office, with hybrid working arrangements. Known internally as the Sales and Scheduling Officer for the Public Training and Pool Safety team, you will play a vital role in administering both accredited and non-accredited water safety and first aid training courses. Additionally, you will: 

• Provide frontline customer service by responding to phone calls, emails and enquiries from training candidates, clients, trainers and stakeholders

• Assist candidates and clients with bookings, course information, confirmations and basic troubleshooting of online learning and training systems

• Support the Scheduling Coordinator with course promotions and participant engagement through phone, email and other communication channels

• Assist with the scheduling and administration of training courses, trainers, venues and associated resources to support statewide training delivery

• Maintain accurate records, complete administrative tasks and contribute to continuous improvement of systems, procedures and documentation

About you

You are a customer-focused and highly organised professional who enjoys helping people and delivering exceptional service. With strong communication skills and a positive, solutions-focused approach, you thrive in a fast-paced environment where no two days are the same. You will bring: 

• Previous experience in customer service, administration, scheduling or a similar support role
• Excellent verbal and written communication skills 
• Strong organisational skills and the ability to manage multiple tasks and deadlines 
• Confidence working with databases, online booking systems, and Microsoft Office applications 
• A proactive and adaptable approach to problem solving 
• High attention to detail and commitment to maintaining accurate records 
• A passion for delivering outstanding customer experiences and supporting training outcomes
• A valid Victorian Employee Working with Children Check is required (or willingness to obtain)

How to apply
If this opportunity sounds like you, please click Apply Now and submit your resume and a brief cover letter outlining your interest in the role.

Applications close Wednesday, 26th August, however we may close this ad earlier if a suitable candidate is identified

Research shows us that women won’t always apply for a role if they don’t tick all the boxes. If you fall into that category we would love to hear from you, so we can assess your ability and even if you aren’t ready now, you might just be at our next intake.      

LSV is an equal opportunity employer and a place who welcomes all. We encourage people with diverse experiences and backgrounds to apply. We are committed to fostering a workplace environment which is inclusive, safe, and flexible. All applicants will be considered based on the relevance of their abilities to the role and their alignment with our LSV Values.    

LSV is committed to providing a welcoming environment where the safety and wellbeing of all children and young people involved in our programs, services, activities, events, and the broader community, will always be our first priority. All staff must hold (or be able to obtain) a current Victorian Working with Children Check as part of their employment with us.