Virtual Personal Banking Advisor

Create your best future and join Westpac Group as a Virtual Personal Banking Advisor.  

What’s the role?  

There are multiple Full-time, Permanent roles onsite in Kogarah commencing 18th September 2026 & 25th September 2026.  

Provide outstanding customer service by assisting Westpac customers with their banking needs in a fast-paced inbound contact centre environment. Efficiently resolve inquiries, identify opportunities to promote relevant products and services, and contribute to a seamless and positive customer experience.  

  
What do I need?  

Your journey will begin on 18th September 2026 or 25th September 2026 as a Virtual personal Banking Advisor; you’ll be the friendly voice guiding our customers through their banking journey. You’ll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.  

We're searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess:  

• At least 12 months of customer service experience (any industry)  

• Thrive in a corporate and professional working environment  

• Ability to thrive in a high-paced, KPI-driven environment  

• Genuine interest in Banking and Financial Services  

• Availability to work on a 40-hour rotating roster, covering shifts between Monday – Friday 8 am – 8 pm AEST  

• Hybrid work model after your first 6 months 

The office operates across 5 days, Monday to Friday with rotating shifts scheduled between 8 AM and 8 PM AEST - Weekend shift MAY be available (9am - 6pm AEST) 

Why join us?  

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:  

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!  

• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.   

• Tailored learning and development opportunities to help your grow your career within the bank.   

• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.