Medical Receptionist / Patient Services Coordinator

KindSIGHT, part of the Clearsight family is a well establish ophthalmology practice with locations in Redcliffe and Indooroopilly QLD. Our team of ophthalmologists and optometrists deliver expert refractive service and care. We're known for being a genuinely collaborative team and caring culture with clear leadership, strong processes and systems.

As a Patient Services Coordinator, you will be the first point of contact for patients in a high quality specialist setting - not a GP or retail environment. Working with a close knit administration team, you will collaborate daily with ophthalmologists and clinical staff to care for patients and keep the clinic running smoothly. You will have the opportunity to play a key role in our patient experience therefore this is beyond just your general administrative role. Attention to detail, calm communication, and a high level of professionalism are essential.

This role is a casual opportunity which supports both our QLD based clinics within our business span of hours between Monday to Friday.

Duties

• Greet patients and manage check ins, appointments, invoicing and payments

• Respond to phone and in-person enquiries with professionalism and empathy

• Maintain accurate patient records in Genie and Xestro, the patient management system

• Coordinate clinic flow and support doctors and clinical staff

• Liaise with optometrists and external healthcare providers

• Assisting with general administrative tasks as directed by the Clinic Director

• Junior and entry level candidates are welcome to apply

• Experience in a specialist or surgical medical practice is preferred but not essential

• Good interpersonal skills and ability to work within a team environment

• High attention to detail and accuracy with patient administration

• Experience with Genie or Xestro patient management system is highly regarded but not essential

• A current (or willing to obtain) National Police Check and Working With Children Check (paid employment)

People enjoy working here because the team is genuinely supportive and leadership is visible and accessible, providing daily guidance, and the clinic is well organised with clear systems - so you can focus on delivering a great patient experience. We welcome candidates from all backgrounds who share our commitment to patient centred care.

• Competitive hourly rate + super (commensurate with experience)

• Birthday leave and company paid parental leave

• Reward and recognition and wellbeing programs

• Opportunity to learn and develop, and grow your career with us

• A supportive and collaborative admin team

• Clear leadership and day-to-day support from the Clinic Director

If this role aligns with your experience and what you’re looking for in your next position, we’d love to hear from you. We are reviewing applications as they are received, so please apply without delay.

Please click APPLY and include your current CV. A brief cover letter is welcome but not required.

Applications will be reviewed confidentially.