Customer Service Coordinator

At Grace, we've been helping Australians move, store, and manage their info for over 100 years. But what really sets us apart? Our people. We invest in our team with hands-on training, real career paths, and a workplace where everyone feels welcome. It's not just a job here – it's a place to grow, learn and take pride in your work.

Based in our Forrestfield office, this role is all about making sure every Grace customer has a smooth, positive experience from start to finish.

As the primary point of contact for service monitoring and feedback, you'll play a key role in maintaining our reputation for quality and care.

Day to Day

• Introduce yourself as the primary point of contact for customers ahead of their delivery

• Proactively check in with all delivery clients across regional branches to gather feedback and ensure a positive experience

• Monitor service delivery outcomes to ensure commitments and client requirements are met

• Liaise with a broad range of internal and external stakeholders to resolve issues and coordinate outcomes

• Troubleshoot and resolve customer issues, escalating where needed

• Maintain accurate records of customer interactions and outcomes

The Right Fit

• Demonstrated experience in a customer service or support role

• Highly organised with the ability to work under pressure and meet service delivery targets

• Advanced verbal and written communication skills

• A proactive problem-solver who takes pride in delivering exceptional customer outcomes

• A collaborative team player who brings positive energy and is eager to learn and grow

The Perks

• Save money every week with access to exclusive discounts on groceries, fuel, shopping and more through Perkbox

• Discounted gym memberships to support your health and fitness goals

• Access confidential wellbeing support through our Employee Assistance Program (EAP)

• Be part of a supportive team culture with staff competitions, recognition programs and team initiatives