Receptionist - Norwood Psychology

Admin/Practice Support – Norwood Psychology

Location: Norwood, SA
Job Type: Casual
Start: Mid-Late August
Pay: $30-35p/h + benefits

Norwood Psychology is a modern, private psychology practice on Osmond Tce. We’ve built a great workplace that feels like family. In my eyes, if we put good people together, treat them well, create a good sense of purpose and have a bit of fun in the process, we’ll all be better for it.

We’ve grown a lot this year and things are starting to get busy, so we're looking for some help. This role would involve supporting receptionists so that they can focus on clients coming through the door, supporting myself in running the practice and occasionally covering reception shifts. In return you get to join a great team, receive healthy bi-annual bonuses and opportunities for growth as the business does.

The role itself will include admin support such as managing emails, developing and improving back end systems, contacting GP clinics and clients, it will involve making coffees, teas, etc... for our clients and lastly supporting me around all tasks running the practice. This role will require someone who is flexible and adaptive as needed, there will be quiet moments and also some very busy ones, you will have to be okay working independently/on your own, but also gave great people skills for when you're at the desk or working with the team.

Shifts will be 3-4h per morning, roughly 9am - 12pm. It will start off at 2-days per week, with the goal to build it up to 4-5 days per week around October onwards. Totaling around 12-15h per week and always finished by 12:30pm.

You must be available to work these hours at least Tuesday-Friday.

About the Role

This role is the heartbeat of the practice. You’ll be behind the scenes making sure everything runs smoothly, reviewing processes, helping staff feel supported and clients feel looked after.

Your responsibilities will include:

• Supporting admin as required; managing emails, reviewing processes in the back-end, solving any issues, and preparing drinks for clients.

• Supporting psychologists so they can focus on therapy - organising resources, smooth systems, etc.

• Working as a receptionist at times; welcoming clients, handling Medicare claims, payments, and client notes through our systems.

• Keeping the practice running smoothly day-to-day

• Maintaining a tidy, calm reception space that feels good to walk into
  

This role is ideal for someone who loves solving problems, is flexible/adaptive, is personable, and able to balance friendliness with professionalism.

About You

You’ll be a great fit if you’re someone who:

• Is naturally friendly, warm, approachable, and easy to talk to

• Can stay calm and grounded even when the day gets busy

• Has strong organisational skills and attention to detail

• Communicates clearly — in person, over the phone, and in writing

• Enjoys supporting people, not just processing tasks

• Can handle confidential information respectfully

• Brings maturity, reliability, and a steady presence

• Isn’t flustered by Medicare, invoicing, or learning new software

• Is okay working on their own, showing motivation and initiative, but enjoys being social and working with others

• Most importantly: isn't someone who says "that's not my job" - you'll be a jack of all trades here at NP

• A permanent Australian resident as recognised by the government and ATO
  
  

Experience in allied health, medical reception, or customer-facing roles is helpful, but we’re open to applications from anyone who has the right blend of people skills, professionalism, and initiative.

Why Join Norwood Psychology?

A modern, well-run practice

No chaos and no clunky systems. We aim to maintain a streamlined, organised environment so the whole team — including you — can work with simplicity and clarity.

Support and flexibility.

Firstly, automate as much as possible, our AI setups will streamline work for you and us psychologists. We want everything to run as smoothly as possible, so will be open to feedback and adjusting systems as we go. We will work collaboratively with ongoing open communication, I will be working alongside you where possible to make sure things run cleanly - but ultimately I want you heading the ship.

A warm, welcoming atmosphere - workplace family

We want everyone to get along with everyone at Norwood Psychology. We work hard to schedule team events, morning coffee runs and daily interaction. We don’t want anyone feeling like they’re alone or lesser, we want everyone feeling like they can’t wait to see the team and tell each other about their weekend.

Meaningful work

You’re not “just on the desk.” You’re shaping the first experience clients have with therapy — often at a time when they feel vulnerable and unsure. You will be a key part in a team that carries a lot of weight for the benefit of others, however you are rewarded by that same notion.

Room to grow

As the practice expands, there will be opportunities to develop new responsibilities or increase hours. Over the next 12-months here will be a lot of growth and expansion, which means for the right person the opportunities are there.

What We’re Not

Just so the expectations are clear:

• We’re not a rushed, high-turnover medical clinic

• We’re not a crisis service

• We don’t do cold, clinical, or impersonal communication

• We don’t celebrate disorganisation — systems matter here
  

We keep things clear, human, and grounded.

How to Apply

If you’re someone who enjoys creating positive experiences for others — and you want to be part of a team that values taking initiative and expressing your personality — we’d love to hear from you.

Please send your CV, a short cover letter and your availability to:
••••@norwoodpsychology.com