Export Operations Coordinator

Marken is a wholly owned subsidiary of the UPS Healthcare division. With Polar Speed and Marken included, the division staffs 128 locations with 5,500 employees worldwide. Marken maintains the leading position for Direct to Patient (DTP) and Home Health Care (HHC) services, biological sample shipments and offers a state-of-the-art GMP-compliant depot network and logistic hubs in 56 locations worldwide for clinical trial product storage and distribution. Marken’s dedicate staff members manage 100,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Marken is currently experiencing exponential growth and it is a great time to join the team with many new positions and opportunities becoming available.

Driven by our passion for patients, Marken’s unique position within the biopharma and life sciences industry is unparalleled. We remain at the forefront of logistics innovation, delivering novel scientific discoveries to patients across the globe. As one trusted partner, we bring your trial from clinical to commercial and beyond, with our unique ever-evolving supply chain solutions portfolio.

We are seeking a highly organised and customer-focused Operations Coordinator to join our Melbourne team. This role plays a critical part in coordinating day-to-day dispatch, transport and export operations, ensuring the timely and compliant movement of time-sensitive clinical trial and healthcare shipments.

Working in a fast-paced environment, you will collaborate with drivers, clients, airlines, vendors and global operations teams to deliver exceptional service, resolve operational challenges and ensure shipments reach their destination safely and on time. Strong dispatch experience is essential for success in this role.

Your duties will include, but are not limited to:

• Coordinating and scheduling drivers, including route planning, job allocation and managing driver queries and operational issues.

• Supporting dispatch operations, including freight scanning, freight reconciliation and providing leave coverage for dispatch team members.

• Conducting export console checks to ensure physical freight aligns with system records.

• Managing export operations, including preparing Shipper's Letters of Instruction (SLIs), shipment labels and driver documentation packs.

• Utilising CargoWise and other operational systems to manage shipment workflows and documentation (experience preferred).

• Performing regular stock counts and inventory reconciliations.

• Preparing and approving Credo packaging requirements in accordance with operational procedures.

• Assisting with the day-to-day oversight of facility operations as required.

• Liaising with subcontractors, vendors, airlines and service providers to ensure service delivery requirements are met.

• Coordinating airline bookings and related shipment arrangements.

• Monitoring shared inboxes, reviewing requests and ensuring timely action and follow-up.

• Proactively managing shipment milestones and turnaround times (TATs) to ensure service level commitments are achieved.

• Providing regular updates on shipment status, expected delivery times and any potential delays.

• Coordinating shipments with Operations teams, agents and global office networks as required.

• Tracking and tracing shipments to ensure visibility throughout the transport journey.

• Communicating operational issues, exceptions and delays to clients and stakeholders in a timely and professional manner.

• Providing proof of delivery, temperature monitoring results (where applicable) and other shipment-related documentation to clients and stakeholders.

To succeed in this role, you will have:

• Outstanding communication skills and a natural ability to build rapport with clients, customers and key stakeholders.

• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.

• A customer-first mindset and a passion for delivering exceptional service experiences.

• Excellent organisational skills, with the ability to effectively prioritise competing deadlines and workloads.

• The agility to adapt to changing priorities and respond quickly to operational challenges.

• Knowledge of Melbourne metropolitan and regional road networks and logistics environments.

• The ability to work independently, take initiative and remain accountable for outcomes.

• A collaborative approach, contributing to a supportive and high-performing team culture.

• Work for a global leader in clinical trial and healthcare logistics.

• Career development opportunities within the UPS Healthcare network.

• Supportive, collaborative and inclusive team environment.

• Work in a fast-paced and dynamic industry where no two days are the same.

• Be part of an organisation that plays a vital role in improving patient outcomes worldwide.

• Join a growing business with opportunities for professional growth and advancement.

• Contribute to the safe and timely delivery of life-changing therapies and clinical trial materials across the globe.