Service NSW Diversity Talent Pool - CCO

Service NSW Diversity targeted Talent Pool 

Roles: Customer Concierge Operator (CCO) 
Role Grade: SNSW Grade 2 - starting salary is $64,375 per annum, plus superannuation and leave loading 
Location: Various Contact Centre locations – Parramatta, Newcastle, Gosford, Maitland and Lithgow

Join a workforce that reflects the communities we serve; 

This is a targeted employment opportunity under Service NSW’s diversity employment initiatives and in accordance with Rule 26 of the Government Sector Employment (GSE) Rules, to support increased workforce diversity. 

Applications are invited from people who identify as;

• An Aboriginal person or Torres Strait Islander, 

• A person with disability, 

• A person who enters or has entered Australia on a Refugee and Humanitarian (Migrant) (Class XB) visa issued by the Commonwealth. Must have entered Australia within the last 5 years.

Applicants must identify as belonging to one or more of these groups. If you do not meet these eligibility criteria, your application will not be considered.

At Service NSW, we value diverse experiences, perspectives and talents. We encourage you to bring your authentic self, share your lived experience and build a rewarding career helping customers access the services they need.

About the opportunity
Successful candidates will be placed onto a talent pool for potential placements in a Customer Concierge Operator (CCO) role.

The Customer Concierge Operator (CCO) helps our customers over the phone. Working from the Contact Centre, you’ll answer calls and provide assistance, advice, source information and deliver customer support services for general enquiries.

Reasonable adjustments are available to support employees to perform the inherent requirements of the role. 

Contact Centre hours vary between service offering. Your flexibility is to work with shifts available 7 days a week.

 About You
We're looking for people who are passionate about helping customers and creating positive experiences. You will thrive in this role if you:

• Enjoy assisting customers and delivering friendly, professional service across phone interactions.

• Communicate clearly and confidently, adapting your approach to meet diverse customer needs.

• Are comfortable using technology and supporting others to build confidence with digital services.

• Can manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail.

• Demonstrate resilience and professionalism when handling complex enquiries or challenging customer situations.

• Are committed to teamwork, continuous improvement, and following policies, privacy requirements and service standards.

How to apply

If you're excited about this opportunity, we'd love to hear from you. To apply, please submit:

• An up-to-date resume (maximum 4 pages)

• A cover letter (maximum 2 pages) outlining your interest in the role and demonstrating how your skills and experience align with the focus capabilities and essential requirements

Your application should clearly highlight your suitability for the role and provide relevant examples of your skills, experience and achievements.