Volunteer Program Coordinator

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

This is an ongoing opportunity to join CFA's Volunteer Experience team and contribute to programs that recognise, support and strengthen our volunteer workforce.

As the Volunteer Program Coordinator, you will support the design, development and delivery of initiatives that enhance the volunteer experience, encourage retention and recognise the significant contribution volunteers make to CFA and their communities.

Working collaboratively across CFA, you will help develop contemporary programs, frameworks and initiatives that build volunteer capability, strengthen brigade sustainability and support a strong and connected volunteer membership.

This is a great opportunity to contribute to meaningful programs that directly support CFA volunteers and help ensure volunteerism continues to thrive into the future.

About you

You are an organised and proactive professional who enjoys turning ideas into practical initiatives and working with others to deliver meaningful outcomes.

You will bring:

• Demonstrated experience coordinating and delivering projects, programs or initiatives.
• Strong written and verbal communication skills, with the ability to communicate effectively with a range of audiences.
• Excellent organisational skills and the ability to prioritise, manage competing demands and deliver within deadlines.
• Strong interpersonal and stakeholder engagement skills, including the ability to influence, negotiate and build productive relationships.
• An analytical and solutions-focused approach, with experience identifying and implementing business improvements.
• Tertiary qualifications in HR, social science, humanities, business or a related discipline, or equivalent experience, are preferred.
• Experience working within a volunteer environment will also be highly regarded.

A detailed position description is attached.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways 

Your Application

Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check.  You will also be required to provide at least two professional references.

Applications close: 11:59pm 1 September 2026.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au