Customer Support Specialist

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Level 1 Customer Support Specialist, you will be the first point of contact for customers seeking help with technical or account-related queries. You’ll troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.

This role is ideal for someone who enjoys helping people, learning new technology, and would like to grow their career in a fast-paced SaaS environment.

Provide technical and accounting support via phone, chat, and ticketing systemIdentify customer needs and offer tailored solutions to improve business efficiencyTroubleshoot basic technical issues using diagnostic tools and available resourcesResolve customer issues at first contact where possible, ensuring timely and accurate outcomesEscalate complex cases to Level 2 Support following defined processesCommunicate clearly and professionally with customers across all channelsFollow established processes, SLAs, and communication standardsContribute to internal documentation and knowledge articles when neededCollaborate closely with teammates, Level 2 Support, Sales and Retention team

Requirements

2+ years of experience working in a customer facing role, providing support over the phone and by emailNative-level fluency in English, with strong written and verbal communication skillsKnowledge of operating systems and experience with at least two of the following: Windows®, Mac OS X®, Linux®, iOS®, Android®Ability to explain technical concepts to customers with varying technical backgroundsStrong analytical and problem-solving mindsetAbility to multitask and work in a fast-paced support environmentAbility to learn quickly and adapt to new or updated software and processes

What We Offer

Onsite Onboarding in our Adelaide office for an optimal startPublic transport friendly officesRegular Team events and company-wide celebrationsOpen door policy, no dress code rules, frequent all Hands and Leadership LunchesWork From Abroad Program allowing up to 40 days of work outside your contracting countryWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.