Patient Services Officer - Emergency Department

About the role

Mater Private Hospital Townsville is seeking an experienced Administrator / Patient Services Officer to join our Patient Services team, supporting our busy Emergency Department.

The successful applicant will be offered Permanent Part Time employment working a minimum of 18 hours per week. These roles are suited to individuals who are flexible, reliable, and forward-thinking, with the ability to multitask and work effectively across a rotating roster.

Shift times vary across the departments with shifts in Emergency between 6:45am and 10:15pm. Monday to Friday (typically 6-hour shifts) and 8-hour shifts on weekends.

Salary range: Casual Position- $39.79 - $44.25 per hour plus 25% Casual Loading plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing 

• Accurately enter all patient registration details into hospital systems.
• Verify patient eligibility with health funds, including waiting periods, financial status, and policy coverage.
• Identify and communicate any out‑of‑pocket expenses such as excesses, copayments, and fee estimates.
• Prepare hospital charge estimates when PEA (Pre‑Existing Ailment) rules apply.
• Manage patient admissions, discharges, and transfers efficiently and accurately.
• Respond to all phone calls, emails, and patient enquiries with professionalism and clarity.
• Work collaboratively within an interdisciplinary team to deliver timely and precise administrative support.
• Coordinate and structure outpatient clinic appointments.
• Maintain effective relationships with consultants to support smooth clinical operations.
• Prepare, track, file, and maintain medical records, while assisting with wayfinding and general enquiries.

About you 

To be successful in this role, you will possess: 

• Demonstrated ability to work methodically with speed, efficiency, and exceptional attention to detail in a time-pressured environment. 
• Proven experience working in an administrative role within a medical or hospital environment or extensive data entry experience. 
• Sound computer literacy and numeracy skills, well-developed keyboard skills, and familiarity with patient administration systems. 
• Sound written and verbal communication skills with internal and external stakeholders. 
• Demonstrated effective interpersonal skills and ability to work under the direction of others in a multidisciplinary team environment.  

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close on Friday 28th August 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.