Multicultural Mental Health Recovery and Wellbeing Worker

• Hours: Full time 
• Reports to: Team leader – Culture in Mind 
• Award: Health professionals and support services award 2020
• Classification: HP Level 3 
• Salary: $90,682 - $103,126 p.a. dependent on skills and experience + 12% superannuation
• Salary Packaging: Generous salary sacrifice packaging available
• Ongoing in line with funding contracts

Organisational Background

With a vision to build health equity and a mission to deliver, model and influence health and wellness services to create an inclusive and just health system, World Wellness Group (WWG) is a leading health social enterprise based in Woolloongabba, Brisbane. WWG operates the World Wellness Health & Medical Clinic focused on equitable healthcare for clients from culturally and linguistically diverse backgrounds. The service specialises in supporting those made vulnerable and marginalised by the health system including migrants, refugees and people seeking asylum. 

As a social enterprise, or a business with a social mission, WWG works to improve health equity for all clients, regardless of culture, language or financial capacity, and to assist the most disadvantaged members in our community. WWG is a registered health promotion charity, and all profits are used to fund health services for clients or innovative health programs that are not available elsewhere.

WWG Values and Principles

All WWG staff work within the WWG code of conduct and ensure all clients and colleagues are treated with dignity and respect, cultural safety and human rights principles and standards. WWG has developed a multicultural lived experience framework and encourages staff to keep lived experience at the forefront of their practice. 

Mental Health and Wellbeing Services

Mental health and wellbeing services are at the core of WWG’s primary health care service. WWG delivers a range of services and programs across the spectrum of mental health from low intensity, mild to moderate psychological therapies and psychosocial support for those with complex mental health issues. This position is integral to how WWG delivers quality, culturally responsive mental health care and provides a unique opportunity to be at the forefront of the development of multicultural community based primary mental health and wellbeing services in Australia.

Commonwealth Psychosocial Support Program

The Commonwealth Psychosocial Support Program (CPSP) provides short- to medium-term person-centred, recovery focused psychosocial support to people with severe mental illness who are not eligible for the National Disability Insurance Scheme (NDIS) in the Brisbane North region. 

The program supports individuals to build functional capacity, strengthen independence, social participation, community connection, and improve quality of life through targeted, flexible, and strengths based interventions. Supports are delivered through a combination of:

• Individual psychosocial support
• Group programs
• Brief interventions during periods of increased need
• Collaborative recovery planning

All clients complete the RASDS (Recovery Assessment Scale – Domains & Stages) at intake to determine eligibility, identify strengths, and guide support planning. Support periods typically range from 3–6 months, with flexibility for review and extension where appropriate.

Position Objective

To deliver high quality, recovery oriented psychosocial support to people with severe mental illness who are not eligible for the NDIS.

The role involves running monthly psychosocial groups, conducting psychosocial assessments, developing individualised recovery plans, delivering capacity building interventions, and supporting clients to increase independence, social participation, and wellbeing.

The position requires strong collaboration with clinical services, community organisations, families, carers, and internal multidisciplinary teams to ensure coordinated, person centred care.

KNOWLeDGE, SKILLS AND CAPABILITIES – Applicant Requirements

Essential 

• Tertiary qualification in allied health, counselling, social work, psychology, occupational therapy or behavioural sciences (relevant overseas qualifications will be considered) 
• Demonstrated skills and experience working with people from multicultural backgrounds in psycho-social supports settings such as human services/mental health settings. 
• Experience running psycho-social groups to support connection, wellbeing and recovery 
• Experience conducting psychosocial assessments and developing recovery oriented support plans.
• Ability to deliver practical, strengths based interventions that build daily living skills, social connection, and functional capacity.
• Experience using digital client management systems and maintaining timely, accurate documentation.
• Current Blue Card and Police Check (or ability to obtain).
• Open QLD driver’s licence. 

Desirable 

• Experience working within a steppedcare mental health model.
• Experience facilitating group programs.
• Knowledge of local mental health, housing, social care, and community support systems.

Skill requirement

Multicultural Mental Health Expertise: In-depth knowledge of mental health issues in multicultural populations, including conducting psychosocial assessments, developing recovery plans, and applying interventions to improve daily living.

Cultural Humility: Ability to apply reflective practices for culturally responsive care. 

Client Advocacy: Understanding of advocacy and strengths-based frameworks within a social justice context. 

Community Resources: Knowledge of services and resources for multicultural populations. 

Interdisciplinary Collaboration: Ability to work within interdisciplinary teams, articulate case reviews, and engage in shared decision-making. 

Care Coordination: Effective, clear and concise communication to facilitate care coordination across services. 

Communication Skills: Proficient in cross-cultural communication, client management systems, report writing and timely documentation. 

Resilience: High resilience to work in environments with risk scenarios, including domestic violence and significant social disadvantage. 

Group Facilitation Skills: Proficiency in facilitating psychosocial recovery led groups with vulnerable multicultural populations with complex mental health needs

KEY DUTIES & RESPONSIBILITIES

Psychosocial Support

• Deliver recovery-focused psychosocial support per CPSP guidelines
• Conduct assessments and RAS-DS evaluations
• Develop collaborative support plans aligned with client goals and strengths
• Build client capacity in daily living, social participation, financial management, housing, vocational engagement, wellbeing, substance use, and independence

Group Programs

• Facilitate psychoeducation, social connection, and skills-based workshops (e.g. budgeting, nutrition, wellbeing)

Care Coordination & Advocacy

• Help clients navigate mental health and community services
• Collaborate with clinical, GP, and housing providers
• Advocate for culturally safe, person-centred service access

Documentation & Administration

• Maintain accurate digital client records
• Ensure all activities align with program principles, boundaries, and ethical requirements
• Contribute to reporting, program evaluation, and continuous improvement

Teamwork & Organisational Contribution

• Participate in team meetings, case reviews, and reflective practice
• Support a respectful, inclusive team culture and contribute to service development

People & Culture

• Foster an equitable, respectful team environment that values cultural diversity
• Comply with all EEO obligations

General Responsibilities

• Comply with the WWG’s Code of Conduct 
• Comply with confidentiality requirements of WWG, as well as the Privacy Act 1988 (Cth) regarding client information, taking particular care that the information of clients may be highly sensitive in nature 
• Comply with ethical and legal requirements of both the Commonwealth and Queensland equal opportunity and anti-discrimination laws (including the Qld Human Rights Act 2019, Anti-Discrimination Act 1991 (QLD), Sex Discrimination Act 1984 (Cth), Racial Discrimination Act 1975 (Cth), Disability Discrimination Act 1992 (Cth) and Age Discrimination Act 2004 (Cth)) by treating staff and clients with respect and without bullying and/or harassment 
• Efficient use of WWG’s resources within positional responsibility
• Comply with WWG’s Child Safe Organisations requirements

Work Health & Safety

• Comply with Work Health and Safety Act 2011 (QLD) duties by maintaining a safe working environment for yourself, ensuring you do not put yourself at risk of harm or injury 
• Maintaining a safe and supportive working environment to protect others (staff, volunteers or clients) at risk of harm or injury
• Exercise judgement about the behaviour of clients and WWG personnel to ensure they do not put themselves, any children or others at risk of harm or injury

How to apply

To submit your application please click 'Apply Now' by the closing date.

Documents Required

• Provide copies of Blue Card and Police clearance certificate - link here. and National Police Certificate - link here.
• Copy of qualifications and professional registration if applicable
• Driver’s license

A position description is attached.