Field Service Technician

About Us:
Headquartered in Perth, Western Australia, MineARC Systems are a global leader in the development, manufacture and supply of emergency refuge chambers, as well as remote monitoring, tracking and communications technologies, across the mining, petrochemical, tunnelling, biotechnology and agricultural industries. Established locally in 1999, MineARC Systems exporting to in excess of 70 countries. MineARC Systems has offices and manufacturing facilities dotted around the globe, that continually best position us at the forefront of controlled environment and safe refuge technology.A career with MineARC Systems, is a career with an organisation that is serious about investing in our most important asset, our people, to best support individual professional development and career progression goals and satisfy the growing demand for our business.

The Role:
MineARC Systems is open to Expressions of Interest for a Field Service Technician to join our Kewdale based Service Department. Reporting to the Service Manager this key role will include travel to sites, where our large client base have MineARC Systems products on site at their remote operations.

Key responsibilities include:

• Provide technical support and on-site servicing of MineARC Refuge Chambers
• Diagnose and repair technical issues where possible
• Provide ongoing support and training to clients on how to best use and service MineARC products
• Maintain accurate records
• Assist with technical installations & commissioning
• The promotion of MineARC products where possible

About you:
With a genuine interest in technology and innovation, and a strong mechanical aptitude, you are hands on and enjoy getting out in the field, fixing things and talking to people.

• Mechanically savvy, with hands on experience using tools
• Having a basic understanding of electronics / networking and control systems would be highly desirable
• Fault-finding, UPS system experience and a keen interest in new technologies is also advantageous
• The ability to travel (domestically and internationally) including at short notice
• Be customer service focused and solutions orientated
• Previous exposure to underground mining will be highly regarded, although certainly not essential
• Must hold a current Drivers Licence
• You present well, have excellent communication skills and the ability to talk to and build rapport with relevant internal & external stakeholders
• Once trained and up to speed, you can confidently train small groups on the use of MineARC products
• You possess a strong work ethic and are comfortable working autonomously or as part of a team
• Well organised, with solid time-management skills and a keen attention to detail
• The ability to use initiative and take ownership of assigned tasks through to completion

Benefits:

• An opportunity to work at a growing international company whilst collaborating with a highly motivated team
• Free gym with 24/7 access
• Weekly pay
• Opportunities for career progression
• Social club and regular events
• Travel Australia and South East Asia
• Recovery day program to improve work life balance   

Additional information

• Free gym with 24/7 access
• Weekly pay
• Recovery day program to improve work life balance