Senior Service Coordinator – NDIS

About UsAce Care Services is a registered NDIS provider committed to delivering high-quality, person-centred supports that empower individuals to live independently and achieve their goals. We pride ourselves on creating a supportive, inclusive, and collaborative environment for both participants and staff.
We are currently seeking an experienced and motivated Senior Service Coordinator to join our team and play a key role in overseeing service delivery, participant outcomes, and team support.
About the RoleAs a Senior Service Coordinator, you will be responsible for coordinating supports for NDIS participants, ensuring high-quality service delivery, maintaining compliance, and supporting the coordination team in day-to-day operations.You will act as a key point of contact for participants, families, support workers, and stakeholders while ensuring services are delivered in line with participant goals, NDIS standards, and organisational policies.
Key ResponsibilitiesYour duties may include, but are not limited to:Coordinating services for an allocated portfolio of NDIS participantsEnsuring supports are tailored to participant goals, needs, and preferencesActing as the main point of contact for participants, families, guardians, and stakeholdersBuilding and maintaining positive, professional relationships with participants and staffManaging staff rosters and shift allocations effectivelySupporting and mentoring Service Coordinators and support staffConducting participant intake, onboarding, and service commencement processesDeveloping, reviewing, and updating support plans and service agreementsConducting regular participant check-ins and wellbeing reviewsManaging incidents, escalations, complaints, and service-related concerns professionallyPreparing service quotes and monitoring support budgets in line with NDIS fundingMaintaining accurate participant records, case notes, and documentationEnsuring compliance with NDIS Practice Standards, company policies, and proceduresCollaborating with internal teams to improve operational efficiency and participant outcomesAssisting with reporting, audits, and quality assurance processes
About YouTo be successful in this role, you will have:Previous experience in a Senior Service Coordinator, Service Coordinator, or similar role within the NDIS/disability sectorStrong understanding of the NDIS framework and participant-centred approachExcellent communication, leadership, and interpersonal skillsStrong organisational and time management abilitiesAbility to manage multiple priorities in a fast-paced environmentExperience with rostering systems, client management systems, and Microsoft OfficeProblem-solving skills and ability to handle challenging situations professionallyA compassionate, proactive, and team-oriented attitude
Mandatory RequirementsNDIS Worker Screening CheckWorking with Children CheckNational Police CheckCurrent Australian Driver’s LicenceFull Australian working rights
Why Join Ace Care?Supportive and inclusive workplace cultureOpportunity for career growth and leadership developmentMeaningful work making a positive impact in people’s livesOngoing training and professional developmentCollaborative and values-driven team environment
If you are passionate about delivering high-quality supports and want to grow with a dedicated and expanding organisation, we would love to hear from you.Apply now by attaching your resume and cover letter.