Deputy Head of DFR Operations

Sonic HealthPlus | Defence Force Recruiting (DFR) Operations Full-Time | National Role

• Open to this role being based in any capital city location

Backed by the world-leading Sonic Healthcare network, Sonic HealthPlus partners with businesses to provide a range of onsite and in-clinic occupational and corporate healthcare services. Sonic HealthPlus is committed to fostering a supportive, inclusive and collaborative workplace where our people thrive. Whether you're wanting to advance your career, develop new skills or looking to make a meaningful difference in your communities, you'll be empowered to grow and succeed with us.

We offer competitive remuneration, ongoing professional development and flexible working opportunities where possible, all within a supportive team culture built on integrity, excellence and care.

About the Role

Sonic HealthPlus is seeking an experienced and commercially minded operational leader to join our Defence Force Recruiting (DFR) Operations team as Deputy National Operations Manager.

Acting as 2IC to the Head of DFR Operations, this is a genuine leadership opportunity for someone who thrives on complexity, enjoys working across a large, geographically dispersed network, and wants to make a real impact on how we deliver Psychology and Medical services nationally.

You'll play a critical role in turning national strategy into operational reality - driving performance, consistency and continuous improvement across our State and Operations Managers, Practice Managers, and project teams. You'll also step into the Head of DFR Operations' shoes when needed, providing continuity of leadership and representing the function with key stakeholders.

What You'll Be Doing

• Providing operational leadership and support across the national DFR business as 2IC to the Head of DFR Operations
• Translating national strategy into practical, measurable operational plans
• Monitoring performance against KPIs and driving corrective action where needed
• Leading and coordinating strategic initiatives, projects and continuous improvement programs
• Coaching and mentoring Regional Operations and Practice Managers
• Building and maintaining strong relationships with DFR and other key stakeholders
• Overseeing compliance, risk and quality outcomes across the operational network
• Preparing performance reporting and supporting national governance and decision-making
• Acting as delegate for the National Operations Manager during periods of absence

About You

You're a highly capable operational leader who's ready to operate at a national level. You bring:

• Proven experience leading multi-site or geographically dispersed operations
• A track record of translating strategy into practical execution
• Strong commercial acumen and a focus on measurable business outcomes
• The ability to influence and lead without relying solely on positional authority
• Confidence using data and evidence to drive performance and decision-making
• A collaborative style that builds trust across clinical, operational and corporate teams
• Excellent organisational skills and a strong sense of accountability and follow-through
• The ability to stay calm and manage competing priorities under pressure
• A genuine commitment to service excellence, continuous improvement and positive workplace culture

Experience in healthcare, allied health, or a services-based national network will be highly regarded. Prior exposure to Defence, government, or regulated/compliance-heavy environments is an advantage.

Why Choose Sonic HealthPlus?

At Sonic HealthPlus, we value our people and offer a range of benefits to support your career, wellbeing and lifestyle, including:

· Flare benefits platform: Access to exclusive discounts and gift cards for more than 9000 retailer locations across Australia.

· Novated leasing: Opportunity to finance a vehicle of your choice with simplified management and potential tax savings.

· Fitness Passport: Enjoy discounted gym memberships at participating fitness centres across Australia to support your health and wellbeing.

· Employee Assistance Program (EAP): Access free, confidential counselling services for you and your immediate family whenever you need support.

· Career development: As part of the Sonic Healthcare network, you'll have access to structured career progression, ongoing professional development, salary progression and network-wide opportunities to develop your skills.

· Supportive team culture: Work alongside experienced and passionate colleagues who support one another, celebrate success and are committed to making a positive difference, every day.

· Commitment to diversity: Sonic HealthPlus is an equal opportunity employer committed to creating an inclusive workplace. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.

Join Sonic HealthPlus

Ready to grow your career? Submit your resume and cover letter today and join Australia's leading occupational healthcare providers!