Customer Service Manager | Freight Forwarding

Ready to Step Into Leadership?
This is an outstanding opportunity for an experienced Customer Service professional to take the next step in their career or for an established Customer Service Manager seeking a more agile, people-focused environment.

Following an internal promotion, our client is looking for a Customer Service Manager to lead a close-knit team while continuing to build strong client relationships and contribute to the ongoing success of the business. The successful candidate will benefit from a structured handover from the current incumbent, ensuring a smooth transition into the role.

The Opportunity
Reporting to the ANZ Commercial Manager, youll lead a team of four Customer Service professionals, providing day-to-day leadership, coaching and support while fostering a collaborative, accountable and high-performing culture.

Remaining connected to the operation through a select portfolio of key accounts, youll oversee service delivery, build trusted client relationships and work closely with Sales, Operations, Customs and overseas offices to ensure seamless outcomes.

Youll also play an important commercial role by supporting customer quotations, account retention and growth, resolving complex customer matters, and identifying opportunities to improve processes and operational efficiencies.

This role would suit someone who enjoys asking, How can we do this better? and wants to work in an organisation where their ideas are genuinely valued.

About You

You may currently be:

• A Senior Customer Service Representative, Team Leader or Supervisor ready to step into your first management role.
• An experienced Customer Service Manager looking to escape corporate bureaucracy and join a business where you can genuinely influence outcomes.

Youll also bring:

• A strong background in international freight forwarding.
• Experience managing customer relationships and delivering exceptional service.
• Proven leadership capability or demonstrated readiness to lead a team.
• Strong commercial awareness and problem-solving ability.
• Excellent communication and interpersonal skills.
• A collaborative, proactive and continuous improvement mindset.

Why Join This Business?

This is a business where people are empowered to contribute, decisions are made quickly, and continuous improvement is encouraged. Youll enjoy:

• A genuine leadership opportunity with structured onboarding and support.
• A collaborative culture where your voice is heard.
• The ability to influence processes and drive positive change.
• Minimal red tape and fast decision-making.
• Close exposure to senior commercial leadership.
• Long-term career development within a respected international freight forwarding organisation.

Location
Melbourne - CBD
or
Sydney - Banksmeadow

Salary Range
$120,000 - $130,000 + Super (pending level of experience)

Contact
Apply now or contact Nicole Reynolds on 0459 100 *** for a confidential discussion.

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If youre looking for a leadership opportunity where you can make a genuine impact, develop your career and work with a business that values initiative, collaboration and customer excellence, wed love to hear from you.