Case Manager, CASY House

Are you passionate about empowering young people to thrive? Join the CASY House team and use your case management skills to support young people in crisis to build resilience, develop independence, and create pathways to a brighter future.

• Location: Darwin
• Employment Type: Full-time | Ongoing | 38 hours a week
• Salary:  Social & Community Services Level 4 | $46.70 to $50.25 per hour + Super
• Benefits: Salary packaging up to $18,550 + career development + paid parental leave
• Identified role: open to women applicants only

About this opportunity

CASY House provides crisis accommodation for young people experiencing homelessness and other complex life circumstances. Every young person who comes through our doors has their own story, and every story deserves compassionate, therapeutic support.

As a Case Manager, you'll provide holistic, trauma-informed support to young people experiencing homelessness, family conflict, domestic and family violence, trauma, and other complex challenges. Working closely with Youth Workers, you'll develop and coordinate support plans, conduct assessments, connect young people with services, and advocate across systems to help them achieve their goals and transition to sustainable housing.

This role is about more than managing a caseload. You'll become a trusted support person, walking alongside young people as they build resilience, develop life skills, and work towards a safe, stable, and independent future.

At YWCA, we believe a safe and secure home can change a life. You will help make that possible and be part of a supportive, values led team that learns and grows together. Learn more about us here and CASY House here.

You’ll be a great fit if you:

• hold qualifications and experience in Social Work, Community Services, or a related field
• bring experience delivering case management, including risk assessment, crisis intervention, and holistic support planning
• demonstrate strong trauma‑informed, strengths‑based practice
• have experience engaging and motivating young people to develop practical life skills, build confidence and work towards greater independence
• understand the youth homelessness, housing and domestic and family violence sectors, including the systemic challenges and supports that impact young people
• can build trusted relationships and communicate effectively across diverse teams and communities
• value intersectional feminism, advocacy, and purpose‑driven work
• enjoy a supportive, values‑led culture and working closely with community

For more information about this role, please see the position description linked.

Questions?

If you have questions about this opportunity please email, Team Leader, CASY House katie.hicks@ywca.org.au.

Why The Y?

At YWCA Australia, our culture - The Y Way - is grounded in intersectional feminism and guided by our values: Striving for Equality, Acting from the Heart and Working Better Together.

Our latest culture survey shows that YWCA is a great place to work: 96% of our people feel supported by their team, 95% see our values lived through leadership, and 93% would recommend working here.

Thinking of relocating to the Top End?

Whether you're based outside Darwin or considering a lifestyle change, this is your chance to take a meaningful step forward in your career while making a real impact. Additional benefits working in Darwin:

• Extra leave – enjoy an additional week of annual leave!
• Relocation allowance – we’ll help you make the move!
• 14 weeks paid parental leave – with superannuation!
• Ongoing learning and development – grow your skills and career!
• Early access to long service leave from 7 years of continuous service!

Ready to make an impact? 

Submit your application outlining why you’re the right fit for this role.

Applications close Friday, 28 August 2026. We are committed to finding the right person for our team, so the advertising period may be extended, or before a closing date advertised.

Applications will be reviewed as they are received, and the position may close earlier than the advertised date if we identify the right candidate.

We are committed to building a diverse, inclusive, and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

As part of our selection process, preferred candidates are required to complete pre‑employment screening. This includes a working rights declaration, medical and pre‑existing injuries declaration, a valid Driver’s Licence, a valid state‑based Working with Children Permit (or willingness to obtain one), and a Nationally Coordinated Criminal History Check. Any disclosable outcomes are considered in context and will not necessarily preclude progression.