Project Support Officer

CRVCID 739229

Hello, are you… An innovator? A problem solver? A team player? A customer focused thinker? Committed to helping others? Interested in contributing to the health of all Western Australians?

This is an exciting time for HSS and we’re looking for adaptable, motivated, and resilient people to join our growing team.

Before you read this job ad, please note, HSS can make reasonable adjustments to allow you to fully participate in the application and interview process. If this is relevant for you, please refer to the contact details under the ‘Application and Interview Support’ section of this job ad.

About HSS

As the Western Australian Government agency providing shared services to the state’s public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 65,000 employees across WA’s public health services and hospitals.

Put simply, we work behind the scenes to ensure the WA health system runs smoothly.

Whether you work in our corporate offices, at our customers’ sites, or at our warehouses Boorda and Jindakoort located in Jandakot - we are one united team of over 1,500 people.

Our vision is to provide great services to our customers, be a valued partner, and support the health of all Western Australians. We seek to achieve this by delivering on our purpose of supporting our customers to provide excellent health care.

Find out more about us www.hss.health.wa.gov.au

HSS Project Opportunities

This is a recruitment pool for Fixed Term Full Time appointments with the possibility of extension(s) and/or permanency.

Successful applicants will be appointed to a centralised Project Support Officer pool and may be deployed across a range of strategic Health Support Services and WA Health initiatives, including major digital transformation, clinical reform, ICT, infrastructure, Electronic Medical Record (EMR) Program, and organisational change programs, based on organisational priorities.

Digital Delivery

As part of the wider Information, Communication and Technology Business Unit, Digital Delivery is responsible for leading the HSS customer-driven portfolio of digital or digitally-enabled programs and projects.

Digital Delivery comprises dedicated teams of highly experienced and specialised project and program management professionals. These teams work in close partnership with subject matter experts and specialist internal teams across HSS, as well as with the Department of Health and Health Service Providers, to successfully deliver major digital or digitally enabled programs and projects. 

Transformation and Strategy

The HSS Transformation and Strategy Business Unit is responsible for HSS-wide strategy, as well as delivering transformation programs to modernise HSS and services provided to the WA health system, driving effectiveness and efficiency changes, improving customer outcomes and reducing costs. This includes program and project delivery and resourcing (including management of external resources), oversight and management of organisational-wide change impacts, ongoing performance improvement and management, and governance and reporting across HSS.

CHIIP

Critical Health ICT Infrastructure Program (CHIIP) is an HSS-led program to replace all WA Health’s LAN infrastructure to reduce the risk of cyber-attacks and data loss, and ensure the highest level of network security to protect patient records and business data.

This Program builds upon the work completed by HealthNext to modernise ICT foundations and enable next steps for the WA Health Digital Strategy 2020-2030. 

Electronic Medical Record Program

The EMR Program is a consumer-centred program that supports healthcare providers to perform their roles enabling safety and quality to be at the heart of care for every consumer. The EMR has been established to digitally transform WA Health’s clinical information management systems by delivering a statewide EMR solution for WA Health. The EMR Program will incorporate changes to technology, business processes and culture. It will take advantage of innovations in digital health care to improve patient safety and quality of care for the Western Australian community regardless of their location. 

Your new role

We are seeking an enthusiastic and suitably experienced person for the role of Project Support Officer.

As a Project Support Officer, you will provide high-level administrative, governance and organisational support to Program Directors, Program Managers, Project Managers and project teams contributing to the successful delivery of strategic projects and programs. Working collaboratively with a diverse range of stakeholders, you will support multiple projects, work packages and business areas in a dynamic project environment.

Key Responsibilities

As a Project Support Officer, you will:

• Provide high-level administrative, governance and organisational support to Program Directors, Program Managers, Project Managers and project teams to deliver successful project and program outcomes.
• Coordinate project administration activities across multiple work packages, project streams and strategic initiatives, ensuring effective governance and timely delivery.
• Prepare and maintain project documentation, including project plans, schedules, governance papers, meeting agendas, minutes, action registers and project logs.
• Coordinate project meetings, workshops and governance forums, ensuring actions are monitored and completed.
• Assist with maintaining project registers, including risks, issues, decisions, dependencies and resource records.
• Support project reporting by collating information, preparing status reports and monitoring milestones and deliverables.
• Assist with procurement, workforce coordination, financial administration and other project support activities as required.
• Work collaboratively with clinicians, business representatives, project teams and technical subject matter experts to support effective project delivery.
• Build productive relationships with internal and external stakeholders to facilitate communication and project outcomes.
• Contribute to continuous improvement initiatives that strengthen project governance and project delivery practices.

What We're Looking For

We are seeking Project Support Officers with demonstrated experience in one or more of the following:

• Project or program delivery within complex project or program environments.
• Project Management Office (PMO), governance or project administration functions.
• Preparing reports, governance papers, meeting documentation and project artefacts.
• Maintaining project schedules, action logs, risk and issue registers, and project reporting.
• Coordinating stakeholder meetings, workshops and communications.
• Workforce coordination or business support services.
• Working within health, government or other large and complex organisations.
• Using Microsoft Office applications and project management tools to support project delivery.

Please view the Job Description Form (JDF) attached which provides a full statement of duties for the position.

If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.

Why join our team

Be part of an organisation that enables you to make a meaningful contribution and positively impact the community in which we live.

We’re guided by five values in everything we do at HSS – in the way we work, how we make decisions and the way we behave:

• We put our customers at the heart of what we do
• We value and care for each other
• We promise, we own, we do
• We will find a way
• We make a difference together

At HSS, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged.
We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women, youth and mature age.

HSS is committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Benefits of working with HSS

In addition to a competitive salary, we offer you a range of benefits, which may include (in line with operational requirements):

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here
• Access to generous salary packaging arrangements (including living expenses up to $9,010, and meal entertainment expenses up to $2,650, per annum tax free)
• Professional development opportunities and study leave/assistance
• Flexible working and leave arrangements
• Discounts with our corporate partners
• Health and well-being initiatives
• Employee Assistance Program
• Other professional and location-based allowances.

Please contact Stephen Yii, Manager ICT Portfolio on 08 6373 30***if you would like to discuss more about the role and team you’ll be working with.

Are you ready to apply?

To be successful with your application, you are required to:

• To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia.
• Undertake a criminal record screening, working with children check (if required for the role), a pre-employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.

Application and interview support

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, please contact the HSS Work, Health and Safety team.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

How to apply

You’ve heard from us, now we’d like to hear from you.
Submit your application online by clicking the ‘Apply for Job’ button at the bottom of this page. You will need to provide:

• a cover letter with no more than 2-3 pages that demonstrates you have the skills and experience we are looking for (as outlined in the JDF), with particular focus on the selection criteria (also outlined in the JDF);
• a comprehensive CV that clearly shows your experience relevant to this role; and
• the names and contact details of 2 professional referees. It is preferable for one of your referees to be your current supervisor or manager. 

Please allow plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.

Submitting your application

Your application must be submitted online by 4.00pm on Friday, 21st August 2026. You must have a current, valid email address to apply online and this email address will be used by HSS to communicate with you.

If you experience difficulties while applying online, please contact HSS on 13 44 77 (select option 2 from the menu options) for immediate assistance during business hours.

As the submission is system generated, any submissions on, or after, 4:00pm cannot be accepted. 

Other information for applicants

Appointments from the pools will be made on a fixed term, full-time basis.

Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur.

Appointments may be made from this pool until 28/2/2027.

Thank you for considering a role with HSS.