Franchise Success Manager

Mission

Build a healthier, more profitable franchise network by coaching franchisees, driving accountability, and leading operational excellence across the Little Boomers Basketball system.

Who is Little Boomers Basketball?

Little Boomers Basketball is Australia's most popular kids' basketball program. Our franchisees run weekly basketball classes for children aged three to twelve across Australia, with a mission to build life skills that go far beyond the court.

Outcomes (What you’ll be owning)

1. Grow Franchisee Revenue and Hit the Agreed Profitability Benchmark

•   First 90 Days: Your goal will be to establish accurate revenue and profitability tracking for each franchise location.

•   Year 1 franchisees: achieve $85,000 in revenue (minimum) by end of Month 12.

•   Year 2 franchisees: achieve $120,000 in revenue (minimum) by end of Month 24.

•   Mature franchisees (24+ months): achieve an individually agreed annual revenue target by end of each financial year, agreed between Head Office, FSM and franchisee.

•   Profitability: once tracking is established, hit the agreed operating profit benchmark (excluding owner's compensation).

2. Achieve & maintain an average franchisee satisfaction score of 8/10 or higher, with at least 90% franchisee survey participation

•   Average Head Office support score of 80% or higher (equivalent to 8 out of 10).

•   At least 90% franchisee survey participation.

•   Relevant and agreed feedback converted into improvements.

3. Respond to Every Franchisee Enquiry Within 24 Hours (Standard) or 3 Hours (Urgent)

•   You are the primary point of contact for franchisees, and franchisees rely on fast and quick support for day-to-day decisions.

•   Coordinates with Admin, Finance, IT, Marketing and other functions where necessary.

4. New Franchisees Achieve 45 Enrolments at Grand Opening

•   Franchise Success Manager supports new franchisees from agreements signed to their grand opening launch.

Competencies

Core

•   Leadership — sets clear expectations, builds alignment, holds others accountable, makes difficult decisions, inspires people toward a common goal.

•   Coaching & Developing Others — influences, challenges, supports and develops franchisees so they improve capability and achieve measurable business results.

•   Communication — listens actively, communicates clearly, simplifies complex ideas, influences others to take action.

•   Judgment & Decision Making — analyses situations, makes timely and well-reasoned decisions, exercises sound judgment, owns the outcome.

•   Commercial Acumen — understands business performance, identifies growth opportunities, makes commercially sound decisions.

Supporting

•   Ownership — takes responsibility for outcomes, follows through on commitments, proactively solves problems without being asked.

•   Resourcefulness — finds practical solutions and achieves outcomes despite obstacles, limited resources or ambiguity.

•   Conflict Management — handles difficult conversations, resolves conflict professionally, achieves win-win outcomes while maintaining trust.

•   Relationship Building — builds trust, establishes credibility, develops strong long-term relationships with franchisees and Head Office.

•   Time Management — prioritises work, manages competing demands, consistently meets commitments and deadlines.

•   Detail Orientation — produces accurate work, notices important details, follows through without things being missed.

•   Coachability / Growth Mindset — seeks feedback, embraces learning, continuously improves personal performance and capability.

•   AI Fluency — uses technology and AI tools effectively to improve productivity, decision-making and franchise coaching.

Company Core Values

•   Own It — Owns results, good or bad. No excuses, no blame. Fixes mistakes fast.

•   Do What You Say — Keeps commitments. Actions match words, every time.

•   Grow or Die — Seeks feedback and keeps improving. Never a know-it-all.

•   Take Pride — Holds a high personal standard. Details matter; work gets done properly.

•   Respect — Treats everyone the way they want to be treated.

Why work with us:

• Be part of a mission that matters: helping kids build life skills that go far beyond the basketball court.

• Get real decision-making authority and autonomy in a smaller, agile franchise system.

• Join one of the fastest-growing sports franchises in Australia, with room to grow into new career opportunities.

• Work directly with the CEO.

• Flexible, with work-from-home options.

• Because..why not?
  

Application Requirement: 60-Second Video

As part of the application process, every candidate must send Emile a 60-second video covering:

•   Why they want to work for Little Boomers Basketball.

•   Why they believe they're a good fit for this role.

•   One interesting thing about themselves that nobody else in the world knows.

Please email your video to ••••@gmail.com

Reports to: Emile (CEO)

Location: NSW-based, minimum 1 day per week in the Earlwood office, plus occasional interstate travel to visit franchisees.