Office Administration / Customer Support

About the role

QIA Group Pty Ltd is seeking a dedicated Office Administration / Customer Support professional to join our team on a full-time basis in Ormeau, QLD. This role is central to the smooth operation of our office environment and represents a key point of contact for our customers. You will be responsible for working within a small team managing administrative functions whilst delivering exceptional customer service, ensuring that both internal operations and external relationships run seamlessly. This position offers the opportunity to be the backbone of our organisation, supporting multiple departments and contributing directly to our operational success.

Key responsibilities

• Managing incoming and outgoing correspondence, including emails, phone calls and general enquiries

• Providing first-line customer support and resolving queries in a professional and timely manner

• Working with our field staff to co-ordinate daily activities

• Scheduling appointments, meetings, and training sessions for team members as required

• Processing administrative documentation such as work orders, invoices, and the distribution of customer documents

• Supporting the preparation of reports, presentations and other business documents

• Managing office supplies and equipment, liaising with suppliers as needed

• Providing administrative support to various staff both inside and outside the office

• Bookkeeping support - Generate invoices, co-ordinate paperwork, etc

• Contributing to the maintenance of a professional and organised office environment

What we're looking for

• Proven experience in an administrative or office support role

• Excellent organisational and time management skills, with the ability to manage multiple tasks simultaneously

• Strong verbal and written communication skills, with the ability to interact professionally with diverse audiences

• Proficiency in Microsoft Office Suite, particularly Word and Excel, and experience with database management

• Demonstrated customer service excellence and a genuine desire to resolve issues promptly

• Professional telephone manner and ability to represent the company positively

• High level of attention to detail and accuracy in all administrative tasks

• Ability to work independently and as part of a team

• Reliability and commitment to maintaining confidentiality of sensitive information

• A proactive approach to problem-solving and continuous improvement

About us

QIA Group Pty Ltd is a growing organisation operating in the Field of Strata Support and Strata Compliance Reporting. We are committed to delivering quality services and maintaining strong relationships with our customers. We pride ourselves on operating with integrity, professionalism and a collaborative team spirit. Our Ormeau location serves as a hub for our National operations, and we are dedicated to creating a supportive workplace where team members can develop their skills and contribute meaningfully to our success. We value employees who are enthusiastic, reliable and customer-focused, and we are committed to fostering an inclusive work environment.

What we offer

Working with QIA Group Pty Ltd, you will benefit from a full-time employment opportunity with a team that values your contribution. We are committed to providing a professional and supportive workplace where you can develop your administrative and customer service skills. We encourage an environment of respect and collaboration, and we recognise the importance of work-life balance.

Apply now

If you are a proactive administrative professional, particularly if you're familiar with the Strata Industry, and wish to join our team at QIA Group Pty Ltd, we would like to hear from you. Please submit your application today.