Store Manager

The Noosa Chocolate Factory is a manufacturer and retailer of premium chocolate and confectionery products located on the Sunshine Coast. Since 2009, we've hand crafted extraordinary chocolate using the finest local ingredients, for sale across our network of retail stores and cafes across south-east Queensland.

We have an exciting opportunity available to join our team as Store Manager of our Chermside store. This permanent, full-time role comes at a key time as we build on the success of this store since its opening in December 2025.

We are looking for a highly motivated, experienced manager to lead our Chermside store. This is a hands-on leadership role with real ownership — you'll be responsible for the day-to-day retail operations, customer experience, team performance and commercial results of the store.

The store operates 7 days per week and late night on Thursday. It is expected for the Store Manager to work some weekends and Thursday nights as part of the store roster pattern.

What you'll be doing:

You'll take ownership of everything that makes our Chermside store tick, including:

• Leading day-to-day retail operations, ensuring every customer interaction reflects our brand standards and commitment to quality
• Driving retail sales and delivering a high standard of customer service, while ensuring the store is presented and operated in accordance with company standards
• Providing hands-on store and customer service support as required - this is a roll-up-your-sleeves kind of role
• Recruiting, training, mentoring and rostering a team of retail staff and customer service team members
• Driving sales performance and managing the store P&L, including sales, cost of goods, labour and discretionary spend
• Monitoring retail KPIs and analysing sales data to identify growth opportunities and operational improvements
• Managing stock ordering, inventory levels and reducing spoilage and shrinkage
• Planning and implementing visual merchandising and product displays that reflect our brand, maximise product presentation and drive sales
• Ensuring compliance with food safety, WHS, and all company policies and procedures
• Resolving customer complaints promptly and maintaining high customer satisfaction standards
• Implementing strategies to increase store sales, improve operational efficiency and maximise the commercial performance of the store

What you'll bring:

To thrive in this role, you'll need:

• Proven experience managing a retail store, with demonstrated experience in retail operations, sales and customer service
• Strong people leadership - you know how to build a team, keep them motivated, and get results
• Financial literacy and confidence managing a store P&L, sales targets and budgets
• A practical, solutions-focused mindset with the ability to stay calm and problem-solve under pressure
• Excellent communication skills across staff, customers, suppliers and the broader business
• Strong understanding of retail sales, inventory management, visual merchandising and store operations

Why join us?

• Be part of a genuinely unique and growing premium food brand with a loyal customer following
• A visible, autonomous retail leadership role where your contribution directly shapes the business
• Take ownership of a vibrant, high-foot-traffic Brisbane location within a premium, busy retail shopping centre and help shape the next phase of its growth
• Join a passionate, tight-knit team that takes quality seriously — and has fun doing it
• If you're a commercially minded retail professional who loves leading a team, driving sales and delivering an exceptional customer experience, we'd love to hear from you.

Pay: $75,000.00 – $80,000.00 per year

Benefits:

• Employee discount

Experience:

• Store management: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person