Reservations Agent - Full Time - InterContinental Sydney

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international expertise and local insight, our passion for luxury travel transcends cultures and borders, inspiring us to create warm, sophisticated and deeply personal experiences for those seeking a richer perspective on the world. Every InterContinental hotel reflects the character of its destination, offering distinctive experiences that celebrate exceptional hospitality and meaningful human connection.

Located in the heart of Circular Quay within the beautifully restored Treasury Building, InterContinental Sydney is one of Australia's most iconic luxury hotels. Home to 509 beautifully appointed guest rooms and suites, award-winning dining experiences and breathtaking views of Sydney Harbour, we are committed to delivering exceptional hospitality through every detail of the guest experience.

As our hotel continues to grow, we are seeking a passionate Reservations Agent to join our dedicated Reservations team. This is an exciting opportunity to become part of one of Australia's leading luxury hotels, where every guest interaction helps shape an exceptional stay.

Your day to day

Every exceptional stay begins long before a guest arrives. As a Reservations Agent, you will be the first point of contact in our guests' journey, creating personalised experiences from the very first conversation. Through genuine care, thoughtful recommendations and meticulous attention to detail, you will help shape unforgettable stays that reflect the warmth, sophistication and world-class hospitality of InterContinental Sydney.

Working as part of our Reservations team, you will manage inquiries and bookings, liaising with key departments, establishing strong relationships with our clients, managing group blocks, participating in sales initiatives and displaying exceptional phone and customer service skills. Combining exceptional communication skills with a genuine passion for luxury hospitality, you will build meaningful relationships with guests and ensure every reservation is handled with professionalism, accuracy and care.

What we need from you

• A passion for delivering warm and welcoming customer service & memorable guest experiences

• Amazing communication skills both on the phone & in person - you are a people’s person and this shines through

• Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience

• Previous experience with Opera, Infrasys and Microsoft Office Suite is preferred but not essential

• Ability to work within the operational hours of our Reservations Team - 8.00am to 6.00pm

• You must meet the legal requirements to live & work in Australia

What we offer

• Paid Birthday Leave

• Enhanced parental leave program

• Proactive paid wellness and mental health days

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

• An immense colleague discounts platform for all your favourite brands and retailers

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Visit https://careers.ihg.com/en/ to find out more about us.