Account Manager - Client Services

The Business Manager is a mid-level delivery owner responsible for managing the end-to-end execution of complex TTL campaigns across multiple integrated workstreams.
You operate as the central point of coordination between clients, creative, strategy, and production teams, ensuring all components of a campaign are aligned, delivered on time, on budget, and to a consistently high standard.
 

Key Responsibilities

• Act as the day-to-day contact for clients across assigned projects. 
• Build strong, trusted relationships with client stakeholders and internal teams. 
• Ensure clear, consistent communication across all stages of project delivery. 
• Proactively manage expectations, flag risks early, and support resolution of issues. 
• Support Account Directors in managing client priorities and delivery alignment. 
• Translate client briefs into clear scopes, timelines, and delivery plans. 
• Manage end-to-end delivery of TTL campaigns across multiple workstreams. 
• Coordinate internal teams (creative, strategy, production, digital) to ensure smooth execution. 
• Lead weekly WIP meetings, tracking progress, dependencies, risks, and actions. 
• Oversee production processes from briefing through to delivery and QA. 
• Review creative and production outputs to ensure alignment with briefs, brand standards, and technical requirements. 
• Work closely with cross-functional teams to ensure alignment and efficient delivery. 
• Support post-campaign reporting by consolidating data, outputs, and learnings. 
• Contribute to Quarterly Business Reviews (QBRs) with performance insights and recommendations. 
   

Experience & Skills

• 3–5+ years’ experience in account, project, or production roles 
• Experience delivering integrated TTL campaigns 
• Strong understanding of creative and production workflows 
• Experience with global/large brands advantageous 
• Strong financial acumen (budgeting, forecasting, job tracking) 
• Proficiency in tools (Asana, Monday.com, Workfront, Jira, Workbook etc.) 
• Strong communication skills 
• Highly organised with strong attention to detail 
• Tertiary qualification preferred 

Why Join Us?

• Work with one of the world’s most innovative brands — Samsung.
• Collaborate with global experts across technology, commerce, data, and creativity.
• Be part of a growing team driving Cheil’s transformation.
• Hybrid working model with Sydney Olympic Park HQ.
• Opportunities for professional development and regional collaboration across the Cheil network.

Apply Now

If you're passionate about keeping things moving and ready to take the next step in your career, we’d love to hear from you.