Senior Student Adviser

STUDENT LIFE
JOONDALUP AND CITY CAMPUS 
$87,004 to $96,681 pa PLUS 17% SUPERANNUATION
FULL TIME, FIXED TERM UNTIL SEPTEMBER 2028

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research. 

Embrace an opportunity to become part of something extraordinary.

Student Life

The Student Life Directorate delivers services and evidence-based programs for current students that aims to contribute to improved health and wellbeing; as well as supporting students to succeed in their higher education studies. The Directorate has three major teams focused on (1) Health and Wellbeing; (2) Students course advice, course progress and success; and (3) Student Experience and Student Voice.  The Directorate focuses on taking a person-centred approach when engaging with students; collaboration across Schools and Directorates and continuous quality improvement to make a transformational and meaningful impact on students experience at University.

About the Opportunity

Reporting to the Coordinator, Student Hub this senior role is responsible for effectively providing a broad range of customer focused, student advice to all ECU students and school support operations. 

The Senior Student Adviser also acts as an escalation point for Student Advisers for the more complex student enquiries and would have a broad knowledge of student administrative processes, courses, and support services.  In addition, Senior Advisers support Student Hub Coordinators by leading and completing project work and on occasions acting as proxy in meetings.

About you

The successful candidate will have:

• Excellent customer service skills with the ability to understand needs, provide support, and build positive relationships with students, colleagues, and stakeholders.
• Demonstrated ability to collaborate with others, coordinate activities, support team members, and share knowledge through training and guidance.
• Strong problem-solving and decision-making skills, with the ability to manage complex enquiries and find practical solutions.
• Knowledge of student administration processes, support services, and systems, with the ability to communicate information clearly to different audiences.
• Commitment to continuous improvement by identifying opportunities, improving processes, and contributing to a positive workplace culture.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

Benefits of working at ECU

At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Please contact Jessica Dahl, Manager, Student Hub via j.dahl@ecu.edu.au for more information.

Application Process

Please upload your resume along with a statement no more than 2 pages, addressing the five dot points above.  Give clear examples of where you have demonstrated these capabilities.

Advert Closure

Applications close Sunday, 30th August at 11:30pm AWST.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.