Senior Roster Support Officer

If you know rostering is about more than filling shifts, this could be your next move.
In this permanent full-time role with CQ Health, you’ll lead and support our Roster Support Officers, tackle complex rostering challenges, strengthen processes and help build a team that’s confident, capable and connected.
If you’re experienced with electronic rostering, comfortable making decisions and enjoy turning tricky problems into practical solutions, this is your chance to make your expertise count across a large health service.

Central Queensland Health's (CQ Health's) Workforce and Organisation Capability play an integral role in the effective management of the people resources for our service. The Division takes the lead role in the attraction, retention, learning and development, performance, discipline, change management, safety and well-being, and engagement of our most important asset - “our people”. 

The Workforce and Organisation Capability Unit comprises approximately 40 human resource practitioners who provide a high quality, client focused and value adding human resource service to management and staff throughout the Central Queensland Hospital and Health Service.   

• Lead and support Roster Support Officers through supervision, mentoring, coaching and professional guidance.
• Improve rostering processes and practices by promoting efficiency, compliance, accurate resource allocation and reducing duplicated administrative work.
• Provide second-level rostering support to line managers, troubleshooting system issues and working with Corporate Enterprise Solutions to resolve queries and ensure compliance.
• Build team capability and knowledge by identifying skill gaps, sharing knowledge and developing and delivering training and upskilling opportunities.
• Partner with stakeholders to deliver quality outcomes, providing advice on rostering policies and procedures while managing competing priorities and tight deadlines.

• Strong knowledge of electronic rostering systems, with Workbrain and/or myHR experience highly desirable, with demonstrated experience in rostering or payroll within a large, complex environment.
• Confident managing complex issues, using sound judgement, analysing problems and implementing practical solutions with limited direction.
• Able to identify knowledge and training gaps and contribute to developing resources and learning opportunities that build team capability.
• Strong interpersonal and communication skills, with the ability to provide accurate rostering advice and build effective relationships with stakeholders at all levels, particularly during organisational change.

Total remuneration value of up to $118,172 p.a. is comprised of:

• An hourly rate between $47.41 - $52.23 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact ••••@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6H689854

Applications close: Monday, 24 August 2026

#Rockhampton