Customer Experience Consultant

We are looking for Customer Experience Consultants to join our team!

Permanent (full-time) hours available Monday to Friday in our North West Stores. 

·       Experience in retail, sales or customer roles and ready to start a new career?

·       Experienced in Banking and looking for a change?

·       Starting base Salary $68,960, plus super and potential to earn up to 5% bonus! 

We are not like any other bank. We’re Bank of us. 100% Tassie owned.

As the only Tasmanian customer owned bank, we want to make a difference in the lives of Tasmanians, of communities and the environment. We’re doing this through placing Tasmanians at the heart of banking, by caring about the local communities we do business in and putting any profits that we make back into the business, not to shareholders, so that we can keep making our products and our services even better for our customers.

So, how will you contribute to our mission?

As the customer face of Bank of us, you’ll get to be part of our Customer Experience Consultant team, working across our North West stores (Devonport, Ulverstone, Burnie and Wynyard*).  Your focus will be on delivering exceptional customer experiences by putting customers at the centre of every interaction. We're looking for someone with a positive attitude, genuine enthusiasm for helping others, and the ability to identify and respond to each customer's unique needs.

You'll provide outstanding service both in-store and through our telephone and digital lines, ensuring customers' day-to-day banking needs are met with care and efficiency. Because you genuinely care about your customers, you'll take the time to understand their goals and support their financial wellbeing by identifying opportunities for insurance and lending referrals where the customer has a need. 

*Please note: it is currently intended that this role will commence at our Burnie Store. You will need to be available to work across all locations.

For a copy of the position description, please visit our website www.bankofus.com.au/careers

We are looking for someone who Lives it, Loves it and Owns it, in-line with our organisational values and behaviours. You will be a team player, bring a customer focus, and be willing to learn and have fun at the same time.

Don't let a few missing tick boxes stop you! If you're excited about this opportunity but your experience doesn't match every single requirement, we still want to hear from you. You could be the perfect fit for this role—or another amazing opportunity at Bank of Us!

At Bank of us, you'll benefit from a great work-life balance, ongoing development opportunities, and a positive team culture that celebrates success and values every contribution. With full training provided and the opportunity to undertake formal qualifications, you'll have the support you need to build a rewarding and fulfilling career.

 To find out more, visit www.bankofus.com.au/evp.

Does this sound like you? We’d love to hear from you!

To apply, submit your application via Seek.com using the ‘Quick apply’ button. Your application should include an up-to-date resume and a covering letter detailing your interest in the role and relevant skills.

For more information, please contact our People Experience Specialist, Tammy Gray, on  (03) •••• •364 or you can email People & Culture at ••••@bankofus.com.au

Applications close 11:30pm Friday 21 August 2026.

***Please note that to verify your suitability to work in the finance sector, the preferred candidate will be required to undergo background screening, prior to their employment being confirmed.  This ensures that Bank of us complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity verification, reference checks, criminal background checks, credit history checks, immigration checks, verification of academic qualifications and bankruptcy checks.