Sales Support Coordinator

Company description:

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Job description:

Position Overview

We're seeking a proactive and customer-focused Sales Support Coordinator to join our Gliderol team in Pinkenba. This role acts as a vital link between our customers and sales team, ensuring enquiries, orders and claims are managed accurately and efficiently.

Working within a collaborative team environment, you'll play a key role in delivering outstanding customer service while supporting the smooth day-to-day operation of our sales function.

What you will do

• Processing customer orders, credits, warranty claims and damage claims
• Providing customer support via phone, email and online channels
• Assisting with product troubleshooting and spare parts enquiries
• Managing account administration and customer records
• Coordinating customer communication and ensuring timely issue resolution
• Supporting the broader sales team with administrative and operational activities
• Maintaining accurate data and documentation across business systems

What we require

• Previous experience in customer service, sales support or administration
• Strong communication and interpersonal skills
• Excellent attention to detail and organisation
• Proven problem-solving skills and customer focused approach
• Ability to manage multiple priorities in a fast-paced environment
• Confidence in using business systems and customer service software
• Professional and calm approach when handling customer issues
• Positive attitude and wiliness to learn and grow with the role

What we prefer

• Exposure to CRM, ERP, order processing, inventory or invoicing systems
• Experience supporting a sales or customer service team
• Experience within manufacturing, building products or industrial environments (highly regarded)

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.