Business Support Officer / Assistant Business Support Officer

Forward to the Future is a dedicated and growing NDIS disability support provider, specialising in offering person-centred services to people with disability. This is a fast paced, multi-faceted role, where your administrative, payroll and scheduling expertise will directly support our front teams and participants.

We are looking for an self-motivated, organised, and proactive person to join our Business Support Department. This individual does not just manage the day-to-day operations, but actively looks for ways to improve our systems, workflows and business processes as we scale.

We have opportunities available at two levels:

1. Business Support Officer
   $85,000 to $95,000 + Superannuation

2. Assistant Business Support Officer
   $75,000 to $85,000 + Superannuation

The level offered will depend on your experience, capability and demonstrated ability to work independently and work towards continious improvement.

Business Support plays an important role in keeping our organisation organised, compliant and operating effectively.

Depending on the level of the position, you will provide administrative and operational support across areas including:

• General business and office administration

• Rostering and workforce administration

• Timesheet and payroll administration

• Accounts, invoicing and Xero

• Maintaining employee and business records

• Recruitment and onboarding administration

• Data entry, reporting and maintaining business trackers

• Document and compliance management

• Supporting management with operational tasks and projects

• Communicating with staff, participants, families and external stakeholders

• Identifying administrative issues and helping resolve them

• Improving business processes, systems and procedures

The Business Support Officer is suited to an experienced administrator who can take greater ownership of business processes and work with a high degree of independence.

In addition to the responsibilities above, you will be expected to:

• Take ownership of administrative and operational processes

• Investigate and resolve discrepancies and issues

• Coordinate payroll, rostering, accounts and other business administration processes

• Prepare and maintain reports and business information

• Support management with operational decision-making

• Develop and improve procedures and systems

• Identify inefficiencies and implement practical improvements

• Manage sensitive and confidential matters appropriately

• Coordinate projects and follow actions through to completion

The Assistant Business Support Officer is suited to someone who is developing their career in business administration and wants to build experience across a range of business functions.

You will be supported by management and the wider Business Support Team while developing your ability to independently manage administrative processes.

You will be responsible for:

• Completing administrative tasks accurately and on time

• Maintaining records and databases

• Assisting with rostering, timesheets and payroll administration

• Supporting invoicing and accounts processes

• Preparing documents, spreadsheets and correspondence

• Following established procedures

• Communicating with staff and stakeholders

• Identifying issues and escalating them appropriately

• Supporting the wider team with day-to-day business operations

We are looking for someone who is:

• Highly organised and reliable

• Accurate and attentive to detail

• A strong communicator

• Comfortable working with numbers and data

• Confident using computers and business systems (Deputy, Xero, and Microsoft Suite)

• Able to manage competing priorities

• Proactive and willing to take ownership

• Practical and solutions-focused

• Comfortable working independently

• Professional when dealing with confidential information

• Willing to learn and develop their skills

For the Business Support Officer position, we are particularly interested in people who can demonstrate experience owning processes, solving problems and improving the way a business operates.

• Xero

• Deputy or another rostering/timekeeping system

• Payroll administration

• Accounts payable and invoicing

• Recruitment and onboarding

• Microsoft Excel

• HR administration

• NDIS or disability services

• Compliance and quality systems

• Modern Awards as Social, Community, Home Care and Disability Services Award

This is an opportunity to join a growing organisation where your work directly contributes to the quality and efficiency of our services.

You will have the opportunity to:

• Work closely with management

• Develop experience across multiple areas of business operations

• Build your skills in administration, payroll, rostering and accounts

• Take ownership of meaningful work

• Contribute ideas and improve business processes

• Develop your career within a growing organisation

• Work in a purpose-driven environment

Please submit your resume and a cover letter outlining your relevant experience and why you would be a good fit for the role.

In your application, please indicate whether you are primarily interested in the Business Support Officer or Assistant Business Support Officer position. Candidates may be considered for either level based on their experience and demonstrated capability.

Suitable candidates may be contacted for an initial telephone interview.

Forward to the Future is committed to providing an inclusive workplace and encourages applications from people of diverse backgrounds and experiences.