Guest Service Agents

Who We Are

Amora Hotels and Resorts

Founded in 1997, the Amora Group owns and operates seven Asia Pacific properties, with four in Australia and three in Thailand. We have recently announced a growth plan to double our portfolio in the next five years.

Catering for business, conference and leisure travelers, our luxury hotels are selected for their excellent locations in the heart of major tourist and business destinations.

 Amora Hotel Adelaide is a five-star hotel in the heart of the city on Victoria Square, offering 380 contemporary rooms and suites. Conveniently located near Adelaide Central Market, Chinatown and key business precincts, the hotel features extensive conference and event facilities, dining venues, a fitness center, outdoor heated pool, complimentary Wi-Fi and 24-hour room service.

The Role:

We are currently seeking enthusiastic, customer-focused, and professional Guest Service Agents to join our hospitality team.

As a Guest Service Agent, you will play a key role in creating exceptional guest experiences by anticipating and meeting the needs and expectations of our guests. You will be responsible for ensuring that all guest requirements are fulfilled promptly and efficiently while maintaining the highest standards of customer service.

Key Responsibilities:

• Deliver exceptional guest service by anticipating and responding to guest needs.

• Provide efficient and professional check-in and check-out experiences.

• Answer guest enquiries and telephone calls promptly and courteously.

• Accurately manage reservations, guest accounts, and Opera Cloud guest profiles.

• Recognize returning guests and create personalized experiences.

• Promote hotel facilities, services, room upgrades, and special offers.

• Coordinate guest requests with relevant departments to ensure timely follow-up.

• Handle guest feedback and complaints professionally, escalating when required.

• Maintain a clean, organized, and welcoming reception area.

• Process payments and cash handling in line with hotel procedures.

• Adhere to hotel policies, service standards, and Workplace Health & Safety requirements.

Skills and Experience

• Previous customer service or hospitality experience preferred.

• Excellent communication and interpersonal skills.

• Strong attention to detail and organizational skills.

• Ability to multitask and work effectively in a fast-paced environment.

• Knowledge of Opera Cloud or similar PMS is desirable.

• Flexibility to work a rotating roster, including evenings, weekends, and public holidays.

Desirable

• Previous experience in a hotel front office, guest service, or similar hospitality role (essential).

• Strong teamwork and collaboration skills.

• Ability to remain calm and perform effectively under pressure.

• Confidence in using initiative and problem-solving skills to resolve guest concerns.

• A professional, polished appearance and excellent personal presentation.

• A positive attitude, reliability, and willingness to support team members when required.

Remunerations & Benefits

• Competitive wage

• Complimentary duty meals

• Dry cleaning for your uniform

• Learning and development opportunities

• Discounted accommodation and food & beverage throughout the Amora Hotels & Resorts

If you have the passion and skills that fit the above description, we would love to hear from you! 

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. 

Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.