Technical Support Officer x 2

Employment Type: Full Time Temporary opportunity up to June 2027, with likelihood of extension

Position Classification: Health Manager Level 1

Remuneration: $91,326 – $121,497, plus Superannuation

Location: 1 Reserve Road, St Leonards NSW

Hours Per Week: 38

Requisition ID: REQ669363

Closing Date: Sunday, 23 August 2026 (11:59PM)

Are you someone who enjoys solving problems, helping people and making technology easier to use?

Join the eApproval Program at the NSW Ministry of Health and play an important role in supporting and expanding a digital platform used to manage briefing notes, correspondence and business approvals across NSW Health.

About us

• Our core values of collaboration, openness, respect, and empowerment are more than just words – they are the guiding principles that shape every aspect of our work.
• While regular office presence is essential, we offer flexible work arrangements to support your needs.
• Committed to fostering diverse and inclusive workplace for all.
• Opportunities to build your technical, service management, stakeholder engagement and digital support capabilities.
• Meaningful work supporting services used across NSW Health.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook. 

About the role
Join the eApproval Program at the NSW Ministry of Health and play an important role in supporting and expanding a digital platform used to manage briefing notes, correspondence and business approvals across NSW Health.

We’re looking for a Technical Support Officer who can combine technical know-how with great customer service. You might already work in application support or an IT service desk, or you may come from a broader technology support, SaaS support, systems administration or customer-facing technical role.

If you enjoy investigating issues, finding solutions, explaining technology clearly and helping users get the most from digital systems, we’d love to hear from you.

About eApproval
eApproval is an approvals workflow system used across NSW Health to manage briefing notes and correspondence.

Our vision is to connect NSW Health through a seamless way to draft, share, approve and track critical and non-critical business decisions.

It’s an exciting time to join the program as eApproval continues its state-wide expansion across NSW Health services, including Shared Services, Local Health Districts, Specialty Health Networks and Pillars.

For more information, please read the full Role Description.

What you will be doing
As a Technical Support Officer, you’ll be part of the team keeping eApproval running smoothly and helping our users have a positive experience.

Your work will include:

• Providing first and second-level application support and helping users resolve technical issues.
• Investigating incidents, troubleshooting problems and managing service requests in line with agreed service levels.
• Supporting user accounts, permissions and identity and access management processes.
• Working with service management tools and maintaining accurate system and configuration records.
• Creating practical knowledge articles, user guides and support documentation that make it easier for people to help themselves.
• Delivering training and guidance to help users feel confident using eApproval.
• Communicating clearly with users and stakeholders about system changes, maintenance, incidents and outages.
• Supporting upgrades, deployments, maintenance activities when required.

You’ll also have the opportunity to contribute ideas and improvements as the service continues to grow.

About you
You don’t need to have worked with eApproval before. We’re interested in people who bring a combination of technical curiosity, problem-solving ability and a strong customer focus.

You may be a great fit if you have experience in areas such as application support, IT service desks, SaaS or software support, technical customer support, systems administration or IT operations.

We’re particularly interested in people who can demonstrate:

• Strong problem-solving skills and the ability to investigate issues and work through solutions logically.
• Experience supporting applications, systems or technology users.
• An ability to prioritise incidents and requests in a busy environment.
• Strong communication skills and confidence working with people with different levels of technical knowledge.
• A collaborative approach and the ability to build positive relationships with users and stakeholders.
• Familiarity with service desk or incident management platforms, knowledge bases, Microsoft Office or similar business technology tools.

Experience with ITSM practices, identity and access management, EDRMS platforms, configuration management or technical documentation is valuable, but we encourage you to apply even if you haven’t worked across every area listed.

How to apply
At The Ministry of Health, we want you to make the most of the opportunities you will get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages).

Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.

Capability application tool | NSW Public Service Commission

Candidates may use AI tools to support the preparation of their application. However, the information provided should be authentic, accurate and genuinely represent your skills, experience, and capabilities, as these will be assessed when determining your suitability for the role.

For role related queries or questions contact Jun Ra at ******@health.nsw.gov.au and quote REQ669363.

As an organisation we are committed to creating an accessible and inclusive workplace. If you require any adjustments during the recruitment process, please contact Anu Kundu on *********@health.nsw.gov.au.

For more information about adjustments for individual needs, please visit the Adjustments for individual needs | I Work For NSW and Inclusive recruitment of people with disability | NSW Government.

Closing Date: Sunday, 23 August 2026 (11:59PM).

Our commitment to diversity and inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. For more information, please visit Diversity Inclusion Belonging.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

1. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
2. This is a temporary role and there may be opportunities for ongoing employment at grade.
3. For more information on applying visit the our career portal.
4. Please note that the selection process will include a range of merit assessment techniques to assist in determining your suitability for the role.

Do not miss your chance to embark on this fulfilling journey! Apply now!

Applications Close: Sunday, 23 August 2026 (11:59PM).