Room Attendant

About the role

Mercure Kooindah Waters is seeking enthusiastic and detail-oriented Room Attendants to join our housekeeping team on a casual basis. Based at our hotel in Wyong on the Central Coast, this role is fundamental to maintaining the exceptional standards our guests expect. As a Room Attendant, you will be responsible for creating clean, welcoming guest rooms and ensuring our facilities meet the highest standards of cleanliness and presentation. This casual position offers flexibility whilst contributing to the guest experience that defines Mercure Kooindah Waters.

What you'll be doing

• Cleaning and preparing guest rooms to the highest standards, including dusting, vacuuming, and sanitising all surfaces

• Changing bed linens and ensuring all bedding is fresh, wrinkle-free and properly made

• Restocking bathrooms with toiletries, towels and other guest amenities

• Identifying and reporting maintenance issues, damages or required repairs to management

• Maintaining cleanliness of corridors, communal areas and public spaces throughout the hotel

• Responding promptly to guest requests and special requirements

• Following all health, safety and hygiene protocols and procedures

• Managing waste disposal and recycling appropriately

• Working efficiently to complete assigned rooms within scheduled timeframes

• Collaborating with team members to ensure consistent service standards across all areas

What we're looking for

• Proven experience as a Room Attendant or in a similar housekeeping role within a hotel or hospitality environment

• Strong attention to detail with a commitment to maintaining exceptional cleanliness standards

• Physical fitness and ability to perform repetitive tasks, lift and move items safely throughout your shift

• Excellent time management skills with the ability to work efficiently and meet productivity targets

• Reliable and punctual with a professional attitude and strong work ethic

• Ability to work independently and as part of a team in a fast-paced environment

• Good communication skills and a customer-focused approach to guest service

• Knowledge of health and safety procedures relevant to housekeeping operations

• Flexibility to work varied shifts, including early mornings, evenings and weekends as required

About us

Mercure Kooindah Waters is a premier hotel destination located on the beautiful Central Coast of New South Wales. As part of the Accor group, we pride ourselves on delivering exceptional hospitality experiences in a stunning beachside setting. Our hotel combines modern comfort with warm, personalised service, welcoming guests from around the world to enjoy our facilities and the natural beauty of Kooindah Waters. We are committed to creating a positive work environment where our team members take pride in their contributions to guest satisfaction and hotel operations.

What we offer

We believe in rewarding our casual team members with a competitive hourly rate and the flexibility to balance work with other commitments. As a valued member of the Mercure Kooindah Waters team, you will have access to staff discounts on accommodation and dining facilities. We foster a supportive workplace culture where your wellbeing and professional development matter. You will work alongside a dedicated team that shares a passion for hospitality excellence. We encourage a culture of respect, safety and continuous improvement, ensuring you feel valued and supported in your role.

Apply now

If you are a dedicated professional with housekeeping experience and a passion for maintaining exceptional standards, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience to Mercure Kooindah Waters. Join our team and be part of creating memorable experiences for our guests on the Central Coast.