Customer Service Representative - Hunter Region

• Supportive team environment with great career pathways 
• Monday-Friday, 12 month contract 
• Full training and induction program  

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. This is a full-time, 12 month contract working in our branch network across the Hunter Region (Broadmeadow, Charlestown, Glendale and Green Hills).  

About the role 

• Helping customers with their banking and insurance needs face to face, over the phone and online 
• Exploring new opportunities to find the right financial solutions  
• Using various technologies, systems and digital platforms 
• Cash handling, balancing and administrative duties 
• Working with Branch Managers and teams to collectively achieve the goals and objectives 
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures. 

About you 

• Experience in customer service, in any industry 
• Available to work full-time, Monday-Friday  
• Demonstrated interest, experience or education relating to financial services 
• Cash handling experience and an accurate eye for detail    
• A learning mindset and ambition to build a career in the banking industry 
• An aptitude for technology with proficiency in MS Office programs/apps 
• Honest, reliable and member focused  
• Take pride in diligently following procedures and policy in a regulated financial environment 
• A flexible approach in the workplace, can take initiative, prioritise and problem solve to complete daily work requirements  
• A genuine desire to help people, work directly with customers as well as work with and support a team 
• Willing to travel within the region as required for training and staff relief. 

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.   

IMB benefits include:

• Great training and onboarding 
• Genuine career pathways and opportunity to accelerate your skills and experience
• A supportive culture that actively promotes diversity and inclusion
• Designated wellbeing days
• Friendly and professional team environment
• Product concessions
• Purchased leave options

To apply, follow the prompts. Applications close 16 August 2026. For further information, please send your enquiries to imbcareers.com.au. Email applications cannot be accepted.

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