Lead Support Worker – Residential Care

Lead Support Worker – Residential Care

Part-time – Ongoing

Join a team making a meaningful difference in the lives of young people

Mpower is seeking an experienced and capable Lead Support Worker to join our growing Residential Care team in a part-time capacity. This is an exciting opportunity for a confident and compassionate professional to provide leadership within a therapeutic residential care environment and support children and young people to thrive.

About Mpower

Mpower is a well-established, accredited not-for-profit community-based organisation servicing South West Victoria. Established in 1975, the operation of Mpower has grown from a small voluntary service to an accredited agency employing more than 100 staff, providing a range of clinical and support services to over 1400 families regionally. Mpower now provides a range of disability services and community services and we specialising in supporting children, young people and families reaching their full potential.

About the Role

As a Lead Support Worker, you will play a key role in leading and supporting shifts within our Residential Care program. You will provide hands-on leadership, guide Support Workers, assist with decision-making, and model best practice in therapeutic and trauma-informed care.

Working with children and young people who may present with complex needs and behaviours, you will help create a safe, stable and nurturing home environment while supporting the development of life skills, independence and positive outcomes.

This role operates across a 24/7 roster, and may include sleepovers, active nights, weekends, and public holidays.

Key Responsibilities

• Lead shifts within a residential care setting
• Providing guidance, direction, and support to Support Workers
• Managing incidents and responding to behaviours of concern
• Ensuring accurate and timely documentation and reporting
• Supporting the implementation of care plans and therapeutic frameworks
• Acting as the key escalation point during shifts
• Promoting a safe, stable, and nurturing home environment

About You

You are an experienced residential care worker who can remain calm under pressure, lead by example and build positive relationships with both young people and colleagues.

You will ideally demonstrate:

• Experience working in residential care, out-of-home care, youth work, disability services or a related field
• Strong understanding of trauma-informed and therapeutic approaches
• Confidence leading shifts and making sound decisions in dynamic environments
• Excellent communication and interpersonal skills
• The ability to manage complex situations and behaviours in a calm and consistent manner
• A genuine commitment to the safety, wellbeing and development of children and young people

Highly Regarded

• A Certificate IV in Child, Youth & Family Intervention (or a higher relevant qualification)
• Demonstrated experience in a Lead Support Worker or similar senior position
• Experience supporting children and young people with complex needs and behaviours

Also considered:

Experienced Disability Support Workers or Residential Care Support Workers looking to take the next step into a leadership role and willing to undertake or transition into relevant qualifications.

What We Offer

• Attractive salary packaging benefits through our PBI status, helping you make the most of your take‑home pay
• A supportive, values‑driven team culture with strong leadership and a commitment to your wellbeing
• Ongoing professional development, including tailored training and pathways to further qualifications
• Opportunities to grow within a dynamic and expanding service
• Employment under the SCHADS Award, Level 3, aligned to your qualifications and experience

Additional Information & How to Apply 

For a confidential discussion please contact Deb Harman, Coordinator Out of Home Care on (03) 5561 8111 or at dharman@mpower.org.au.  

Employment terms and conditions are in line with the Social, Community, Home Care and Disability Services Industry Award 2010 with the applicable classification level 3 and pay point depending on qualifications and experience.

For more information and to obtain a copy of the position description, please visit Mpower website: https://www.mpower.org.au/employment/.

Please apply via Seek and applications should include a Cover Letter, Resume and Referees.

Applications close Friday 21 August 2026. Mpower reserves the right to commence shortlisting and interviewing prior to the closing date. We encourage interested applicants to submit their application as soon as possible.

People from diverse backgrounds are encouraged to apply. Mpower upholds a working environment that is free from discrimination in accordance with Equal Opportunity legislation and is committed to compliance requirement including industry Codes of Conduct and Child Safety Standards. Appointment subject to satisfactory NDIS Workers Screening Clearance, Working with Children Check, Police Check. All applications will be treated in the strictest confidence.