Service Delivery Coordinator

About PentenAmio
PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
  
About the Role
The Service Desk Coordinator plays a critical role in delivering high-quality support services across incidents, requests, change activities and service continuity tasks. Working closely with customers, end users and technical teams, you will help ensure service excellence across multiple secure environments.
  
Duties include but are not limited to

• Coordinate and resolve incidents, requests and support activities within service level targets.
• Engage with customers and stakeholders to provide clear, professional communication and support.
• Support change planning, service transitions and operational improvements.
• Create and maintain operational documentation, knowledge articles and reports.
• Identify service risks, trends and improvement opportunities to enhance customer outcomes.

  
Skills & Experience

• Demonstrated experience in a Service Desk, Technical Support or IT Operations role.
• Strong incident management, prioritisation and problem-solving capabilities.
• Excellent written and verbal communication skills with both technical and non-technical stakeholders.
• Experience coordinating activities across multiple teams and competing priorities.
• Ability to work within Windows and Linux ICT environments and quickly learn new technologies
• Experience using Jira, Confluence or similar service management platforms.

  
Qualifications and Eligibility Criteria
To be eligible for this position you must:

• Have relevant experience in Service Desk, Technical Support or IT Operations.
• Be an Australian Citizen.
• Hold a current NV2 security clearance.
• Be able to work onsite from a secure area
• Be willing to participate in an on-call support roster.

  
Be Your Best You at PentenAmio
PentenAmio is a proud equal employment workplace committed to fostering a diverse, equitable and inclusive environment. We believe diversity of experience, background and perspective helps us build better teams, products and outcomes for our customers.
  
Benefits We Can Offer You

• Generous sick, carers, parental and domestic violence leave, because the health and safety of you and your loved ones comes first.
• Free access to Sonder health and wellbeing services
• A modern workspace with all the perks and free parking for all employees.

  
How to Apply
To help us achieve our mission to protect those who protect us, click Apply Now and submit your resume, cover letter and responses to the screening questions.

Please note as part of this recruitment process, candidates will be required to undergo pre-employment screening checks. These may include, but are not limited to, verification of identity, employment history, reference checks, police clearances, and any other checks deemed relevant to the position.