Investment Administration Officer

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

Our purpose is simple: Empower better financial futures, together.

What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

Work with smart, collaborative people who get things done.Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.Grow your career your way, with support to learn, stretch and explore new opportunities.

We also offer benefits to support you inside and outside of work:

Genuinely flexible and hybrid ways of working.Employee Share Scheme.Additional leave and wellbeing support.Enhanced parental leave and support through different life stages.Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

We’re looking for a permanent Investment Administration Officer, Rebates to join our Investment Operations team at HUB24. This role plays an important part in ensuring the accuracy, efficiency and integrity of key investment-related processes, with a particular focus on rebate payments, rebate agreements, cash reconciliations and operational reporting.

You’ll work closely with a range of internal and external stakeholders, including Fund Managers, Portfolio Providers, Product, Legal, Compliance, Finance, Risk, Client Service and Operational teams, helping to keep critical investment administration processes running smoothly and effectively.

This is a great opportunity for someone with financial services experience who enjoys working with detail, solving problems, building strong relationships and contributing to process improvements in a fast-moving environment.

What You’ll Be Doing

Processing and validating rebate payments received from Fund Managers, Portfolio Providers and other entities.Following up with Fund Managers and Portfolio Providers on any rebate discrepancies, delayed receipts or rate variances.Coordinating the creation, onboarding and maintenance of rebate agreements for Fund Managers and Portfolio Providers.Acting as a point of contact for ManagerHub access, including initial set-up and onboarding new funds for reporting.Supporting cash reconciliation activities, including the reconciliation and settlement of cash received into custody.Investigating and allocating unknown deposits, including submitting unclaimed monies to ASIC and other regulatory bodies where required.Processing direct debit, electronic funds transfer and BPAY transactions.Updating administration systems relating to rebates and cash movements.Liaising with Portfolio Providers, Fund Managers, Advisers and clients to support timely and accurate outcomes.Contributing to ad hoc projects and identifying opportunities to streamline and improve existing processes.

What You Bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

Minimum 2 to 3 years’ experience in financial services, ideally within a similar Investment Operations position.Strong attention to detail and problem-solving capability.Strong written and verbal communication skills.The ability to build trusted working relationships with internal and external stakeholders.Knowledge of managed funds, Australian securities and fee rebates, which would be highly regarded.Knowledge of Australian banking and payment processing.An understanding of financial products and instruments available in the domestic market, with cash experience considered highly desirable.A commitment to delivering high standards of client service while balancing commercial priorities.A flexible, agile approach and the ability to respond effectively in a fast-moving environment.A continuous improvement mindset and a calm, considered approach when working under pressure or to deadlines.

Our process

We aim to keep the process simple and respectful of your time:

You’ll receive an acknowledgement after applying.Our Talent team will review your application and keep you updated.If shortlisted, we’ll connect to learn more about you.Interviews may be virtual or in person.You’ll receive an outcome and feedback.

If you need any adjustments, please let us know - we’re here to support you.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.