Customer Service Officer

We’re with you

Established in 2001, Bank of Sydney is a growing retail bank that delivers delight to customers across Sydney, Melbourne and Adelaide.  With just under 200 staff, our purpose is to provide genuine value to our people, customers, communities and partners through our retail, business and trade finance products.

Working with us

A Bank of Sydney we’ve proudly created a culture of community and connection where our employees enjoy:

• Delivering customer delight and genuine value to our customers
• Thriving together with passionate, like-minded peers
• Developing their skills to achieve excellence in everything
• Engaging in professional, community and social events
• Being recognised by their peers and rewarded for their efforts
• Financial benefits including discounted home loans  
• Access to hundreds of online perks and discounts to counter the cost of living
• Heart-felt health and well-being resources, activities and support

About the role

As the first point of contact for our customers our Customer Service Officers add genuine value to our customers through a range of simple and straightforward banking products and services. Based at our Marrickville Branch, you will be reporting to one of our passionate Customer Service Managers. You may also be required to work from our other branch locations from time-to-time based on our business needs. Responsibilities include:

• Greeting customers with a smile and enthusiasm, and pro-actively explores their needs
• Identifying potential product and service offerings to add genuine value
• Managing a client portfolio through a robust calling program
• Referring lending and other product or service opportunities to our retail and business bankers
• Creating a delightful customer experience to all our customers
• Resolving customer queries with simple and practical solutions
• Maintaining prudent records of every customer interaction through Salesforce
• Understanding and adhering to all policy, process, risk and compliance requirements

All about you

We’re looking for bright shining eyes! A passion for adding genuine value to our customers and our business is the key to success in this role. We’re looking for people who:

• Are confident, with gravitas to pro-actively engage with customers
• Fluency in Greek language (written and spoken) is advantageous
• Have the ability to quickly explore and identify customer needs
• Seize the moment and use their initiative to suggest value-add options to customers
• Have a growth mindset to drive referrals through to our sales teams
• Are connected to community to prospect new customers
• Have a genuine passion to deliver customer delight
• Previous customer service and sales experience essential

Are you with us? - apply now!