Team Leader Client Services

Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs. 

About the role 

Newly created part-time fixed term contract (4 days per week) until 31st March 2028 based in Glenside, SA. Reporting directly to the State Manager Client Services, you will be responsible for: 

• Leading, managing and supporting the client service team to ensure a coordinated and consistent approach to program service delivery 
• Providing leadership in delivering services to people impacted by dementia and ensuring high-quality service delivery 
• Coordinating program activities to ensure optimum efficiency and effective use of resources 
• Leading day-to-day operations of the Statewide team, with a strong focus on identifying client needs and delivering high levels of client service and satisfaction 
• Assisting with the implementation of administrative procedures to enhance efficiency and meet program contractual requirements, including overseeing referral and intake processes 
• Supporting the implementation of the Clinical Governance Framework and associated policies, procedures and work practices 
• Undertaking travel within SA and intrastate travel as required. 

What is in it for you? 

Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits. 

Leave allowances: In addition to your annual leave allowance, we offer one day of paid birthday or day of significance leave, paid days off during our end of year closure period (if these fall within your regular work days), enhanced personal leave and extended parental leave for all parents. You will also receive 17.5% annual leave loading and the option to purchase additional leave.  

Work/life balance: Flexible, hybrid work arrangements. 

Employee benefits: Access to discounts and savings at over 450 retailers across Australia, wellbeing programs and free, confidential counselling for you and your family. Access to continuous professional development, staff recognition programs, a paid volunteering day and paid study leave. 

About you 

To be successful in this role, we are looking for someone with the following: 

1. Relevant tertiary qualifications in a relevant discipline (health/allied health/social services sectors) 
2. Experience in overseeing a service delivery team in a community, health or disability service setting 
3. Extensive experience working with people with dementia as well as carers and families and an understanding of relevant Service Systems, including My Aged Care and the National Disability Insurance Scheme 
4. Collaborates with others to remove barriers and break down silos, enabling client-focused outcomes 
5. Forges lasting relationships and promotes organisation by building strategic alliances and partnerships (internally and externally) 
6. Motivates people, developing capability through mentoring 
7. Valid driver?s licence required for occasional intrastate travel.  

Our culture statements  

• We are aligned in our Purpose 
• We lead with our Head and Heart 
• We work together Collaboratively 

Dementia Australia is the national peak body and source of trusted information, education and services for the more than than 446,500 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you. 

For specific role enquiries, please contact ••••@dementia.org.au 

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the About you section, will not be considered.