Family Violence Support Worker

Family Violence Support Worker - After Hours

SCHADS Level 4

Permanent Part‑Time, 15.2 hours per week

Location: Darwin, NT

Why this role matters

When women and children arrive after hours, they are often taking a strong and self‑directed step toward safety and stability. This role supports that courage by offering a calm, respectful presence as people make decisions that shape their next steps. You help create a refuge environment that is warm, organised and grounded in trauma‑informed care, offering stability, dignity and hope when people need it most.

About the role

This role supports the day‑to‑day operations of the Darwin Family Violence programs during evening, overnight and weekend shifts. You will work closely with Specialist Family Violence Practitioners and the Team Leader to respond to immediate needs, assist with safety planning and support client‑led case plans. You will help coordinate support across refuge, emergency accommodation and outreach settings, maintain accurate records and contribute to a safe, organised and welcoming environment.

This permanent part‑time position is for 15.2 hours a week within the Family Violence Service. Pay is in accordance with a SCHADS Level 4 and reports to the Team Leader.

How you will make an impact

• Provide trauma‑informed support by offering a calm and reassuring first point of contact for women and children

• Gather information to support risk assessment, safety planning and triage

• Communicate client needs to Specialist Practitioners and the leadership team

• Support preventative action and crisis response in consultation with senior staff

• Build trusting relationships that encourage self‑determination and participation

• Assist clients to implement case plans in line with TSA case management models

• Coordinate support across refuge, emergency accommodation and outreach settings

• Maintain accurate records including client notes, shift documentation and incident reports

• Identify and escalate risks promptly to the Team Leader

• Participate in team meetings and capacity building activities

• Contribute to housekeeping and organisation to support a safe and welcoming environment

• Review cases and assist with outstanding tasks when shift duties are complete

What you will bring

• Certificate IV in social work, welfare, community development or related field, or equivalent experience

• Experience in the social services sector

• Understanding of family violence frameworks, risk assessment and safety planning

• Ability to work independently during after‑hours shifts while contributing to a multidisciplinary team

• Strong communication skills and ability to maintain professional boundaries

• Commitment to trauma‑informed and client‑centred practice

• Ability to work respectfully with people from diverse cultural backgrounds

• Valid NT Working with Children’s Check (Ochre Card)

What we offer

• Salary packaging up to $15,900 tax free and $2,650 meal and entertainment benefit

• Generous paid parental leave

• Purchased Leave Scheme

• Five days paid leave annually to experience other TSA programs

• Flexible working arrangements

• Access to EAP and wellbeing initiatives

• Ongoing training and development

• A supportive and inclusive culture with passionate and dedicated team members

• The opportunity to make a meaningful difference in the NT community

How to apply

If you feel drawn to supporting women and children with calm, compassion and dignity after hours, and want to be part of a team that makes a genuine difference, we would love to hear from you. Please submit your resume and a brief cover letter outlining your interest in the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration