Care Partner Administrator

Location: Mount Isa, QLD - Remote work for the right person

Salary: $64,411 + Super + Salary Packaging

Position Type: Permanent Full-time

Come for the life experience, stay for the lifestyle

Are you a highly organised administrator who enjoys making a real difference behind the scenes? Join North and West Remote Health as a Care Partner Administrator and play a key role in helping people across regional and remote Queensland access the care and support they need. Working alongside our Care Partners, you'll keep services running smoothly through exceptional coordination, organisation, and client-focused administration. For the right person, this role offers the flexibility to work remotely or in a hybrid arrangement, combining work from home with time in the office, while building a rewarding career with purpose.

Benefits

• $64, 411 + Super + Salary Packaging;
• Salary sacrificing options up to $15,900 to help maximise your take home pay;
• 5 weeks annual leave plus leave loading of 17.5%;
• Paid Parental Leave (8 weeks) and Paid Partner Leave (3 weeks);
• EAP for you and your family;
• Flexible work options including flexible start/finish times.
• Have your birthday off on us!
• Recognition of Service ($500 after 2 years of service!)

About the Role

• Provide high-quality administrative support to Care Partners, ensuring the smooth delivery of community care services.
• Coordinate client appointments, referrals, service bookings, and reviews to support timely care.
• Maintain accurate client records and documentation while ensuring compliance with funding and privacy requirements.
• Liaise with clients, families, carers, and service providers to deliver a positive and professional experience.
• Contribute to efficient service delivery by supporting reporting, scheduling, and continuous quality improvement initiatives.

Skills and Experience

• Previous experience in administration, customer service, or a coordination role within a fast-paced environment.
• Strong organisational skills with the ability to manage competing priorities and maintain exceptional attention to detail.
• Excellent communication and interpersonal skills, with a professional and compassionate approach to client interactions.
• Confidence using Microsoft Office and electronic client management systems, with accurate data entry skills.
• Ability to work independently and collaboratively, with experience in health, aged care, disability, or community services highly regarded.

About the company

North and West Remote Health (NWRH) is a leading not-for-profit healthcare provider delivering allied health, mental health, aged care and community services across more than 50 rural, regional and remote Queensland communities. Since 1993, we've been helping people live healthier lives.

How to Apply

Think you're a good fit? We'd love to hear from you. Click 'Apply' to join NWRH today.

For a confidential discussion about the role, contact Human Resources at hr@nwrh.com.au.

Please Note

NWRH is committed to child safety. All roles require pre-employment screening, including referee checks, a current Blue Card, Australian Federal Police check, and NDIS Worker Screening Check prior to commencement.