Banquet & Events Operations Manager

Company Description

At The William Inglis Hotel – MGallery South West Sydney, we believe hospitality is about creating moments that guests remember long after they leave.

As one of Sydney’s most unique luxury hotels, we bring together exceptional dining, weddings, conferences, events and personalised guest experiences, all inspired by the rich heritage of the thoroughbred industry.

As part of the global Accor family, we combine boutique luxury with world-class opportunities. Our team is passionate, creative and committed to delivering experiences that are anything but ordinary.

Join us and become part of a team where your ideas are valued, your leadership makes an impact and your career can continue to grow.

Job Description

As the Banquet & Events Operations Manager, you will play a key leadership role within our Food & Beverage team, leading the delivery of exceptional experiences across weddings, conferences, special events, and banquet operations at The William Inglis Hotel – MGallery Collection.

When events are not being held, this role will provide operational support across our wider Food & Beverage outlets, ensuring consistent service standards, team engagement, and an exceptional guest experience throughout the hotel.

Working closely with the Food & Beverage Manager, Chef de Cuisine, and wider hotel leadership team, you will bring our luxury service standards to life by leading from the floor, inspiring your team, and ensuring every guest interaction is memorable.

This is an opportunity for a passionate hospitality leader who thrives on creating exceptional experiences, developing people, and being part of a dynamic environment where no two days are the same.

Key Responsibilities

• Lead the operational delivery of weddings, conferences, corporate events and functions
• Lead and inspire Food & Beverage teams across daily operations, events and special occasions.
• Deliver exceptional guest experiences aligned with luxury service standards.
• Partner with Sales, Events and Kitchen teams to ensure seamless event execution.
• Lead service briefings, team communication and operational planning.
• Coach and develop supervisors and emerging hospitality leaders.
• Create a positive team culture built on trust, accountability and collaboration.
• Support achievement of departmental revenue and profitability targets.
• Engage with guests and clients to personalise experiences and exceed expectations.
• Support labour management, operational efficiency and commercial performance.
• Identify opportunities to improve service, revenue and guest satisfaction.
• Ensure compliance with HACCP, WHS, Accor and MGallery standards.

Qualifications

About You

You are a passionate hospitality professional who thrives on delivering exceptional experiences and leading high-performing teams.

You will bring:

• Demonstrated experience managing events, conferences, weddings or functions.
• Previous experience in a Food & Beverage leadership role within a luxury hotel, premium venue or high-volume hospitality environment.
• Strong knowledge of restaurant and banquet operations.
• A natural ability to lead, coach and inspire teams.
• Experience in labour management and financial reporting is advantageous.
• Excellent communication and stakeholder management skills.
• A passion for guest service and creating memorable experiences.
• The ability to remain calm, organised and solutions-focused in a fast-paced environment.

Additional Information

Why Join Us?

At The William Inglis Hotel – MGallery Collection, we believe our people are at the heart of every memorable guest experience. When you become one of our Heartists®, you’ll enjoy:

• Global opportunities with Accor – Build your career with one of the world’s leading hospitality groups.
• Exclusive hotel benefits – Enjoy discounted accommodation, dining and experiences across Accor hotels worldwide.
• Learning and development – Access industry-leading training programs and opportunities to support your career growth.
• Recognition and rewards – Be celebrated for your achievements and contributions.
• A supportive team culture – Work alongside passionate people in an inclusive and collaborative environment.
• Complimentary onsite parking – Enjoy the convenience of free parking at work.

As an Accor Heartist®, you’ll also have access to the ALL Heartists® program, designed to help you enjoy life to its fullest through exclusive hotel rates and discounts across travel, dining, wellness, shopping and lifestyle experiences.

Diversity & Inclusion

At Accor, we believe our strength comes from the diversity of our people. We are committed to creating a welcoming and inclusive workplace where everyone is valued, respected and supported to reach their full potential.

We provide meaningful employment opportunities, excellent working conditions and ongoing development for all team members, including those with disabilities.

If you require any adjustments or have specific needs during the recruitment process, please let us know, we are here to support you.

Ready to Lead Exceptional Experiences?

If you’re passionate about hospitality, love developing people and want to create unforgettable guest experiences, we’d love to hear from you.

Join The William Inglis Hotel and be part of a team that turns every event, every meal and every interaction into a memorable experience.