Customer Service Representative

If you enjoy helping customers, solving problems, and building strong relationships over the phone and email, this role will suit you.

At Manildra Group, customer service isn't about scripts or call volumes. It's about taking ownership, providing accurate information, and delivering a positive experience that keeps our customers coming back.

Based in our Gladesville office, you’ll work closely with Sales, Logistics, and Manufacturing to make sure orders move smoothly — and customers feel looked after every step of the way.

Experience with SAP or similar order management systems will be highly regarded, but we're equally interested in candidates with strong customer service or call centre experience who are eager to learn.

This is a hands-on, five day per week on-site role for someone who enjoys interacting with customers and delivering excellent service.

You'll be responsible for managing customer enquiries, processing orders, resolving issues, and acting as a reliable point of contact for customers. Your ability to communicate clearly, stay organised, and build rapport will be key to your success.

If you've worked in a call centre, contact centre, customer service team, or similar fast-paced environment, we'd love to hear from you.

Customer Service & Order Management

• Process and manage customer orders accurately and efficiently

• Track order status, shipments, and delivery timelines

• Follow up on customer enquiries and provide timely updates

• Ensure customer information and records are kept up to date

Customer Support

• Be a trusted first point of contact via phone and email

• Respond to enquiries about orders, products, and deliveries

• Resolve issues efficiently and professionally

• Build positive relationships through proactive communication and follow-through

Admin & Reporting

• Maintain accurate customer and order records in SAP

• Generate reports and insights to support KPIs and decision‑making

Collaboration

• Work closely with Sales, Logistics, and Manufacturing teams

• Keep everyone aligned to ensure smooth order fulfilment

Continuous Improvement

• Identify smarter ways of working and contribute to process improvements

• Previous experience in a call centre, contact centre, customer service, or customer support role

• Strong verbal and written communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Excellent attention to detail and organisational skills

• A professional and customer-focused approach

• Confidence handling customer enquiries and resolving issues

• Ability to work independently while contributing to a team

• Experience using SAP, Salesforce, or other CRM/order management systems will be highly regarded

• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word

• A willingness to learn new systems and processes

• Stable, Australian-owned agri - business with long-term vision

• Experienced, down‑to‑earth team who support each other

• Role where your work directly impacts customers and operations

• On‑site role with strong team collaboration

Click Quick Apply to submit your application.

Manildra Group is an equal opportunity employer. Employment is subject to working rights checks and a pre‑employment medical (including drug and alcohol screening).