Licensing Officer

Licensing Officer

• $75,954 per annum + 12% superannuation
• Multiple roles - Full time, ongoing & fixed term opportunities
• Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)

About the opportunity

As a Licensing Officer, you'll play an important role in supporting the safe operation of Victorian workplaces by administering licensing and permit processes under the Occupational Health and Safety Act and Dangerous Goods Act.

Working within the Licensing team, you'll assess and process a range of licence applications and renewals, ensuring they meet legislative requirements and established standards. You'll apply your attention to detail and sound judgement to make accurate decisions, provide clear guidance to stakeholders, and help deliver a responsive and customer-focused service.

This is a great opportunity for someone who enjoys working with legislation, solving problems, and contributing to outcomes that support workplace safety across Victoria.

Key accountabilities will include:

• Assess and process high volume and administrative type licensing and registration applications such as, but not limited to, High Risk Work (HRW)
• Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communications
• Perform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds
• Ensure all completed work complies with approved procedures
• Develop and maintain knowledge, techniques and skills to deliver a high quality service
• Refer and escalate complex issues, complaints and permission type tasks to Senior Licensing Officers for processing and resolution

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You are a highly organised and detail-oriented professional who thrives in a fast-paced environment. With a strong customer service focus, and an ability to communicate effectively at all levels, you are able to build positive relationships with diverse internal and external stakeholders.

Other skills and experience will include:

• Demonstrated ability to manage regular workload with minimal supervision
• Demonstrated ability to work as part of a team
• Demonstrated ability and willingness to absorb knowledge and learn new skills
• Highly developed experience in various computer programs with the ability to learn new systems in a timely manner including, but not limited to, Excel and Word
• Experience in a similar role undertaking administrative tasks, processing high volumes of forms, completing accurate data entry in a changing environment

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.  

What’s next?

Applications close 11:00pm on Thursday 3rd September 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist Nadia Cardozo via email – Nadia_Cardozo@worksafe.vic.gov.au