Customer Service Officer (Casual)

We are seeking a motivated and capable casual customer service officer to deliver high quality support across our Council and Library sites. This frontline role operates within a seven day roster and plays a key part in ensuring responsive and reliable service to our community. As part of our casual pool you will be required to have good availability often at short notice to fill planned and unexpected leave absences.

About Adelaide Hills Council

The Adelaide Hills Council is a magnificent place to live, work and visit.  The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work.

Customer Service Officer (Casual)

As part of our Customer Service team, you will work across a variety of service points including the Contact Centre, Libraries, and Council Service Counters, with your roster aligned to operational needs and requirements. You will support customers across all channels, including in person, over the phone, and online, with a strong focus on first contact resolution.

You will bring previous experience in a contact centre or customer facing environment, along with outstanding interpersonal skills and the ability to engage positively with a diverse range of people. We are seeking a team member who is calm under pressure, uses initiative, and adapts easily within a fast paced and evolving environment.

To be successful in this position, you will be passionate about delivering high quality customer service across the Adelaide Hills Council, taking ownership of enquiries and resolving issues in a timely, accurate, and friendly manner.

About You
To be successful in this role you will have:

• Demonstrated experience in a contact centre or customer facing role. 

• A commitment to outstanding customer service and improvement of the customer experience.

• Excellent communication and interpersonal skills.

• Actively contribute to a supportive team environment.

• Availability to work a seven-day roster across three service centres, including evenings and weekends, often at short notice while being adaptable to changing circumstances 

As part of Adelaide Hills Council’s Safe Environments Policy, undertaking Child Safe Environment Training every three years, is a requirement of the position.  

A valid National Police Certificate which is satisfactory to the Council’s requirements will be required before the successful applicant can commence in this position.   

About our Benefits

Experience the benefits of a career in council:

• Opportunities for professional development.

• Free income protection insurance for personal illnesses or injuries.

• A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more.

• Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program.

How to Apply

Applications must address the selection criteria in the position description and state the reference number 485. Please visit Employment at Council for a copy of the position description.

Apply by 12:00pm, Friday, 7 August 2026 via SEEK.

Confidential enquiries are welcome to Tracey Jaensch, Team Leader Council Customer Service on (08) 8408 0***.

The advert information can be provided in other formats if requested.

International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email. 

Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.